Office Manager

Coates Group; Paris; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Annual bonus program

Thrive Program (flexible work options)

Job summary

Coates Group in Paris, France is seeking a structured, organized professional to support cash collection and invoicing for about 1,500 restaurant customers, plus day-to-day administration for the Paris Crew. The role requires bilingual French and English communication and collaboration with Finance, customers, and local teams.

Ideal candidates will manage invoices, payments, and office life, with a focus on process-driven work and strong stakeholder relationships.

Qualifications

• Experience in sales administration and finance operations in multi-tasking environments.
• Excellent oral and written communication in French and English.

Responsibilities

• Drive cash collection across France and European markets with reminders and calls.
• Manage restaurant-level and company-level customer accounts in France and across Europe.
• Issue credit notes and resolve invoicing errors with customers.
• Report weekly on cash collection progress and KPIs.
• Maintain the customer database (~1,500 restaurants).
• Provide admin support, onboarding and process improvements across the business unit.

Skills

Sales administration

Finance operations

Stakeholder management

Bilingual communication (FR/EN)

Education

None

Tools

Microsoft Office

CRM

ERP systems

Job description

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

Keep the office running smoothly to support Coates' growth across France and Europe. This role takes ownership of cash collection and invoicing for around 1,500 restaurant customers, alongside the day-to-day administration that keeps our Paris Crew supported and connected.

It suits a structured, organised person who enjoys cyclical, process-driven work. They will be the key link between Finance, customers and the local team, keeping invoices resolved, payments on track and office life running smoothly.

Please note, this person will need be bilingual in both French and English.

Key Responsibilities For The Role

Cash Collection & Invoicing

• Drive cash collection across France and other European markets, following up on outstanding invoices through payment reminder emails and phone calls
• Proactively gather outstanding invoice information from the Finance team to keep collections on track
• Manage customer accounts at restaurant level in France and at company level across other European markets
• Issue credit notes and resolve invoicing errors with customers
• Report weekly on cash collection progress and track performance against key KPIs with the Country Manager
• Maintain the customer database (approx. 1,500 restaurants), including adding new restaurants and updating franchisee details

Office & Administrative Management

• Ensure smooth and efficient office operations, including facilities maintenance, travel arrangement for the crew, courier management, and vendor liaison.
• Support employee onboarding and personnel administration, including the accurate filing of corporate and legal documentation.
• Manage Local IT equipment inventory
• Provide administrative support across the business unit, work with P&C Business Partner for International Markets on implementation of P&C initiatives and continuously improve admin processes and efficiencies.
• Event management for both offices, twice per year (mid-year and end-of-year)
• Key contact for Communication team

Qualifications And Experience

• Experience in sales administration and finance operations in multi-tasking, multi-functional, and global environments.
• Excellent oral and written communication skills, in French and in English.
• Ability to engage with various internal and external stakeholders with strong relationship management skills.
• Strong knowledge of Microsoft Office Suite, familiarity with modern technology management processes and business tools, CRM and ERP systems.

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our "Thrive Program" which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a "Give Back Day" to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).