Global IT Engagement Leader: Cloud & Infra Delivery

Tata Consultancy Services; Paris; Sur place; EUR 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Fixed + variable pay

Holiday bonus

Profit sharing

CSE benefits

Training & certification

International career paths

Global client exposure

Résumé du poste

Tata Consultancy Services France is seeking a Global Engagement Manager to lead strategic client relationships and oversee delivery of complex, multi-region programs in IT infrastructure, cloud transformation. You will bridge client vision and delivery, coordinate cross-functional teams across geographies, ensure SLA compliance, and drive financial performance.

Fluency in English is required; French is an advantage.

Qualifications

• 15+ years of IT program management experience with infrastructure and client engagement.
• Experience managing large-scale international 24x7 operations with high availability.
• Strong cloud knowledge across public/private/hybrid environments.
• Certified in Agile (Scrum, SAFe) and PRINCE2; PMP or ITIL is a plus.
• Fluent in English; French is a strong advantage.

Responsabilités

• Serve as primary engagement leader for global clients, ensuring strategic alignment and delivery excellence.
• Oversee multi-disciplinary programs involving infrastructure modernization, cloud migration, and digital transformation.
• Coordinate cross-functional teams across geographies, ensuring delivery governance and communication.
• Apply Agile, PRINCE2, and hybrid methodologies to manage execution, timelines, and risk.
• Ensure 24x7 operational readiness and SLA compliance for infra-heavy engagements, including incident and change management.
• Drive financial performance: revenue forecasting, cost control, invoicing, and deviation management.
• Lead executive-level client communications, manage expectations, and resolve escalations.
• Ensure quality assurance and program integrity, aligning with technical standards and business goals.
• Oversee multi-site, multi-shore delivery models, ensuring seamless coordination and performance.
• Support business development by identifying growth opportunities within existing accounts.

Connaissances

Stakeholder management

Leadership

Strategic thinking

Communication

Cloud technologies

Agile SAFe

PRINCE2

Formation

PRINCE2 Certification

PMP Certification

Outils

ITIL

Description du poste

Tata Consultancy Services France is seeking a Global Engagement Manager to lead strategic client relationships and oversee delivery of complex, multi-region programs in IT infrastructure, cloud transformation. You will bridge client vision and delivery, coordinate cross-functional teams across geographies, ensure SLA compliance, and drive financial performance.

Fluency in English is required; French is an advantage.