ITIS Solution Architect — End-to-End Infra & Presales

Tata Consultancy Services; Île-de-France; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Tata Consultancy Services in France seeks an IT Infrastructure Services (ITIS) Solution Architect to design end-to-end managed infrastructure solutions across cloud, workplace, network and data center domains.

You will act as the design authority in presales and transformation programs, ensuring scalable, secure, and cost-efficient solutions aligned to client outcomes. The role covers governance, transition, and multi-tower architecture with security at the core.

Qualifications

• Experience designing end-to-end ITIS solutions across cloud, network, and data center domains.
• Ability to act as design authority in presales and transformation programs.
• Knowledge of ITIL processes (incident, change, problem, service requests).

Responsabilités

• Own end-to-end ITIS solution architecture (scope, services, transition, operations).
• Act as design authority, ensuring alignment across towers and SMEs.
• Maintain solution integrity and governance across RFP/RFI lifecycle.
• Define Target Operating Model (TOM), service catalog, and delivery framework.
• Design ITIL-based service processes (incident, change, problem, service request).
• Establish tooling landscape (ITSM, automation, observability, endpoint mgmt.).
• Network (SD-WAN, SASE, LAN/WAN); Data Center & Backup; Security (Zero Trust, SOC, identity & access).
• Define transition strategy; manage risks, assumptions, dependencies (RAID).
• Lead solutioning for RFP/RFI responses and client discussions.
• Translate business requirements into technical and commercial solutions.
• Define SLAs/KPIs and experience metrics (XLAs); align architecture with pricing models and cost structures.

Connaissances

End-to-end solution design

Design authority

ITIL service processes

ITSM tooling

Security (Zero Trust, SOC)

Network architecture

Data Center architecture

Outils

ITSM tooling

Observability tooling

Endpoint management tooling

Description du poste

Tata Consultancy Services in France seeks an IT Infrastructure Services (ITIS) Solution Architect to design end-to-end managed infrastructure solutions across cloud, workplace, network and data center domains.

You will act as the design authority in presales and transformation programs, ensuring scalable, secure, and cost-efficient solutions aligned to client outcomes. The role covers governance, transition, and multi-tower architecture with security at the core.