Engagement Manager (H/F)

Tata Consultancy Services; Lille; Sur place; EUR 60 000 - 100 000; Plein temps

Avantages offerts par ce poste

Attractive fixed and variable compensation

Holiday Bonus

Profit sharing

Employee CSE

International work environment

Innovative project involvement

Community events participation

Regular training opportunities

Résumé du poste

An established industry player is seeking a seasoned IT professional with over 15 years of experience to oversee large-scale, international operations. This role involves managing program integrity, ensuring quality assurance, and fostering strong client relationships. You'll be at the forefront of innovative projects in a dynamic environment, leveraging your AGILE expertise and cloud knowledge to drive transformation. Join a forward-thinking organization that values your contributions and supports your professional growth through regular training and community engagement.

Qualifications

• 15+ years of IT experience in complex technical projects.
• Proven expertise in managing large-scale international operations.

Responsabilités

• Ensure integrity and coherence of the program.
• Manage client relationships and expectations effectively.

Connaissances

AGILE Methodology

Customer Relationship Management

Analytical Skills

Communication Skills

Conflict Resolution

Formation

Master's Degree in IT or related field

Outils

Cloud Technologies (Public, Private, Hybrid)

Description du poste

Direct message the job poster from Tata Consultancy Services

Tata Consultancy Services (TCS) is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. As part of the Tata group, India's largest multinational business group, TCS has over 614,000 of the world’s best-trained consultants in 55 countries.

TCS France has been serving over 80 customers, including reputed brands and CAC40 companies, in France for over 28 years. It employs 1,500 staff and has investments across regions, including an innovation center and multiple delivery centers. TCS France has experienced double-digit growth for over 5 years, supporting customers in digital transformation, data, and cloud journeys.

Your Role :

1. Responsible for the overall integrity and coherence of the program.
2. Effective coordination of the overall program management, inter-dependencies, including oversight of risks and issues.
3. Experience managing large-scale, transaction-intensive, 24x7, multi-site, international operations with state-of-the-art infrastructure and '4 9s' (99.99%) or above SLA, including responsibilities of 24x7 monitoring, Incident, Change & ITIL Processes.
4. Performance management, including setting indicators, financial follow-up (revenue, costs, invoicing), identifying deviations, and implementing corrective plans.
5. Ensuring effective quality assurance and the overall integrity of the program, focusing on internal consistency and coherence with infrastructure planning and technical standards.
6. Coordination of new capabilities for the business to enable effective change and realization of projected benefits.
7. Working full-time on the program to maintain focus, enthusiasm, and momentum.
8. Building and managing senior client relationships, including managing expectations, communications, and escalations.
9. Ensuring an appropriate project management framework is in place, including review processes if required.
10. Securing internal resources and expertise as needed, such as appointing professional advisers.
11. Implementing a communication plan with all stakeholders, including customers, sales teams, project teams, and TCS management.

Your profile :

• Minimum of 15 years of experience in IT, involved in various phases of complex technical projects from design to implementation.
• Mastery of the AGILE methodology with practical implementation experience.
• Knowledge of Public, Private, and Hybrid cloud concepts.
• Proven expertise in customer relationship management, including conflict resolution, contractual management, and mission oversight.
• Team-oriented with strong analytical, synthesis, and communication skills.

We look forward to meeting you!

Benefits of working at TCS :

• Attractive fixed and variable compensation
• Holiday Bonus
• Profit sharing
• Employee CSE
• Work in an international group present in 50 countries
• Work on ambitious and innovative projects
• Participate in community events like meetups, after-works, tech weeks, etc.
• Regular training and conference participation to support your growth and development.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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