Global IFE & Connectivity Support Engineer
Airbus
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Benefits offered by this job
Job summary
Airbus SAS in Toulouse is seeking a Connectivity Customer Support Engineer to join the Avionics Engineering Support team. You will respond to airline queries on daily issues and provide immediate AOG troubleshooting assistance while collaborating with Engineering and Programs.
The role covers in-service airworthiness analysis, root-cause investigation, and participation in EIS and global mobility activities.
Qualifications
- Advanced aeronautical engineering degree or equivalent.
- Strong knowledge of In-Flight Entertainment and aircraft connectivity systems.
- Excellent troubleshooting and root cause analysis abilities.
- Willingness to travel worldwide for airline support.
Responsibilities
- Provide AOG & Emergency Support and respond to airline issues promptly.
- Analyze in-service airworthiness issues and determine root causes.
- Support Entry Into Service (EIS) and coordinate global mobility activities.
- Drive product reliability through mature feedback loops and REX inputs.
- Maintain clear communication with airlines during daily operations and crises.
Skills
Education
Tools
Job description
Airbus SAS in Toulouse is seeking a Connectivity Customer Support Engineer to join the Avionics Engineering Support team. You will respond to airline queries on daily issues and provide immediate AOG troubleshooting assistance while collaborating with Engineering and Programs.
The role covers in-service airworthiness analysis, root-cause investigation, and participation in EIS and global mobility activities.
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