IFE & Cabin Connectivity in service support engineer (F/M)

Airbus; Blagnac; In loco; EUR 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Profit sharing

Employee savings plan

Employee stock purchase plan

Staff council and activities

Health insurance

Wellbeing facilities

Descrizione del lavoro

Airbus Commercial Aircraft in Toulouse, France seeks a Connectivity Customer Support Engineer to join our Avionics Engineering Support team. You will handle daily airline queries, provide AOG troubleshooting, and collaborate with Engineering/Programs on in-service airworthiness issues.

You will contribute to product maturity and reliability while supporting operator readiness and worldwide travel for on-site deployments when required.

Competenze

• Aeronautical Engineering background relevant to ATA 23/44/46 domains.
• Deep knowledge of In-Flight Entertainment and aircraft connectivity systems.
• End-to-end understanding of airline digital and connected operations.
• Diagnostics of complex airborne hardware/software issues and airworthiness assessment.
• Experience with Splunk dashboards and Skywise tools.
• Ability to deliver technical training and on-site deployment.

Mansioni

• AOG & Emergency Support: respond to airline issues and provide rapid troubleshooting.
• Identify and resolve in-service airworthiness issues with Engineering/Programs.
• Manage operator readiness and worldwide travel for airline training.
• Drive product reliability through REX feedback to design teams.
• Maintain clear communication with airlines during daily operations.

Conoscenze

Aeronautical Engineering

IFE & Connectivity Architecture

Connectivity eOperations

Troubleshooting & Root Cause Analysis

Splunk Dashboards

Skywise Tools

Formazione

5-year engineering degree or equivalent

Strumenti

Splunk

Skywise

Descrizione del lavoro

Airbus Commercial Aircraft is looking for a (f/m) to join our Avionics Engineering Support department based in Toulouse, France. You will be part of a team providing engineering support . As Connectivity customer support engineer, you are responsible for responding to airline queries on daily issues as well as providing immediate AOG troubleshooting assistance. You will also identify and solve in-service Airworthiness issues by analyzing causes and solutions in strong collaboration with Engineering and Programs, and contribute to the improvement of product maturity and reliability.

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
• Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

• AOG & Emergency Support: Providing immediate Aircraft On Ground (AOG) troubleshooting and handling global stand-by activities.
• In-Service Airworthiness & Root Cause Analysis: Identifying and resolving technical in-service issues in collaboration with Engineering and Programs.
• Entry Into Service (EIS) & Global Mobility: Managing operator readiness through dedicated airline training and worldwide travel on-site.
• Maturity & REX Feedback Loop: Driving product reliability and feeding operational Return on Experience (REX) back to design teams for future standards.
• Customer Relations & Crisis Management: Maintaining clear, qualitative communication and marketing of solutions directly to airlines during daily operational issues.

Your boarding pass:

• Aeronautical Engineering: Advanced background (5-year engineering degree or equivalent) applied to ATA 23/44/46 domains.
• IFE & High Bandwidth Connectivity Architecture: Deep domain knowledge of In-Flight Entertainment and aircraft connectivity systems.
• Connectivity eOperations Support: End-to-end understanding of airline digital and connected operations.
• Troubleshooting & Root Cause Analysis: Diagnostics of complex airborne hardware/software issues and airworthiness assessment.
• Design/Usage of Splunk dashboards & skywise tools
• Technical Training & On-Site Deployment: Ability to prepare, deliver, and support system readiness for airlines. Presentation skills

This role will involve some stand-by activity and travel anywhere throughout the world to assist airlines.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: AIRBUS SAS Employment Type: Permanent ------- Classe Emploi (France): Classe G13 Experience Level: Professional Job Family: Customer Eng.&Technical Support&Services

Airbus is, and always has been, committed to equal opportunities for all.

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all.

As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail].

At Airbus, we support you to work, connect and collaborate more easily and flexibly.

Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the World's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide. From sending your resume to participating in successful interviews, here you can access all important pieces of information to guide you in your candidate journey.