Global Head of Customer Success & Strategy

Free resume; France; Hybride; EUR 180 000 - 250 000; Plein temps

Résumé du poste

NiCE is seeking a Senior Customer Success leader to scale a global team of ~26 CSMs across Australia, the US, UK, Germany and the wider EMEA region. You will define the global CS strategy, build a scalable operating model and raise standards across regions, without owning individual accounts.

You will partner with Sales, Professional Services, Product, Support and Engineering to optimize the customer journey, drive retention and growth, and coach regional leaders to deliver measurable outcomes.

Responsabilités

• Lead, coach and develop a global team of approximately 26 Customer Success Managers across Australia, the US, UK, Germany and the wider EMEA region.
• Set the global Customer Success strategy, translate it into priorities, standards and measurable outcomes across regions.
• Collaborate with Sales, Professional Services, Product, Support and Engineering to improve the end-to-end customer experience and drive renewals, expansion and value realization.

Description du poste

NiCE is seeking a Senior Customer Success leader to scale a global team of ~26 CSMs across Australia, the US, UK, Germany and the wider EMEA region. You will define the global CS strategy, build a scalable operating model and raise standards across regions, without owning individual accounts.

You will partner with Sales, Professional Services, Product, Support and Engineering to optimize the customer journey, drive retention and growth, and coach regional leaders to deliver measurable outcomes.