Global Head of Artist Experience & Success (SaaS)

Singulart; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading SaaS marketplace for artists in Paris is looking for a Customer Success Manager to design and drive customer support initiatives. The role involves managing a team of 6, measuring retention metrics, and enhancing productivity through AI. Candidates should have over 2 years of experience in Customer Success and a passion for helping clients succeed. This position offers the chance to work in a diverse environment and contribute directly to empowering artists worldwide.

Qualifications

• 2+ years leading a Customer Success department, preferably in a SaaS environment.
• Proven record of designing and scaling Customer Success processes.
• Passion for customer success with genuine care for clients.

Responsabilités

• Design and drive a top-class customer support for artists.
• Define, monitor and improve key retention metrics.
• Manage and upskill a team composed of 6 juniors.

Connaissances

Leadership skills

Fluent English

Customer centricity

Data-driven mindset

Execution skills

Description du poste

A leading SaaS marketplace for artists in Paris is looking for a Customer Success Manager to design and drive customer support initiatives. The role involves managing a team of 6, measuring retention metrics, and enhancing productivity through AI. Candidates should have over 2 years of experience in Customer Success and a passion for helping clients succeed. This position offers the chance to work in a diverse environment and contribute directly to empowering artists worldwide.