Global Enterprise Account Manager - SaaS Growth

Lengow; Paris; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

5 weeks of paid leave

Remote work 2 days per week

Meal vouchers €8 per day

Job summary

Lengow, a leading SaaS e-commerce platform, is seeking a Customer Success / Account Manager to lead a portfolio of 30–60 international B2B customers. You will be the main contact across markets, building lasting relationships and helping clients achieve their objectives with Lengow's solutions.

Fluency in French and English is required; Italian, German or Spanish is a plus. The role combines relationship management with renewal, upsell and cross-sell opportunities, in a hybrid Paris or

Qualifications

• Strong analytical skills with the ability to work with customer, product and performance data.
• Customer and business oriented, with the ability to understand customer objectives and challenges.
• Excellent communication and interpersonal skills, comfortable working with different stakeholders in international and complex organizations.
• Strong organizational and prioritization skills to manage several account strategies, opportunities and risks at the same time.
• Curious and proactive, with the ability to quickly understand customer challenges and complex topics.
• Commercial mindset and confidence in customer negotiations.
• Strong CRM discipline, with the ability to maintain accurate customer, opportunity and interaction data.

Responsibilities

• Manage a portfolio of 30 to 60 key B2B customers, including large international accounts operating across multiple countries.
• Be their main contact, building long-term relationships with stakeholders across different markets and teams.
• Understand customers' business objectives, e-commerce and digital marketing challenges, product usage and performance data to identify needs and opportunities.
• Lead commercial discussions, including renewals, upsell and cross-sell to grow account value.
• Define an account strategy and prioritize actions based on customer needs and churn risks.

Skills

Strong analytical skills

CRM discipline

Communication skills

Customer orientation

Negotiation skills

Bilingual French & English

Account management

Tools

CRM systems

Job description

Lengow, a leading SaaS e-commerce platform, is seeking a Customer Success / Account Manager to lead a portfolio of 30–60 international B2B customers. You will be the main contact across markets, building lasting relationships and helping clients achieve their objectives with Lengow's solutions.

Fluency in French and English is required; Italian, German or Spanish is a plus. The role combines relationship management with renewal, upsell and cross-sell opportunities, in a hybrid Paris or