Global Enterprise Account Manager - B2B SaaS

Lengow; Nantes; Sur place; EUR 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

5 weeks paid leave

Remote work 2 days/week

Meal vouchers €8/day

Mobility allowance €200/year or 50% of

Public transport costs

OS independence: MacOS/Windows/Linux

Health insurance

Fresh fruit weekly

Team events

Tailored onboarding

Résumé du poste

Lengow is seeking an Account Manager to oversee a portfolio of 30 to 60 key B2B customers across multiple countries. You will be the main contact, aligning customer objectives with Lengow’s SaaS solutions to drive growth and retention.

You will analyze customer data, manage renewals and upsell opportunities, and work with internal teams to address needs. Fluency in French and English is required; Italian is a strong plus. The role offers a hybrid work arrangement in Nantes, France.

Qualifications

• Fluent French and English required, both written and spoken.
• Experience in SaaS, e-commerce, and familiarity with NRR/churn metrics are a plus.
• Strong analytical, customer-focused and negotiation skills.

Responsabilités

• Build and manage relationships with 30 to 60 key B2B customers across markets and countries.
• Understand customers’ business objectives, e-commerce and digital marketing challenges, and product usage.
• Define and execute account strategies to drive product adoption, retention and growth.
• Own renewals and lead commercial negotiations for your portfolio.
• Identify churn and downsell risks early and develop expansion opportunities.
• Maintain accurate revenue forecasts across renewals, expansion and churn.
• Collaborate with internal teams to address customer needs and opportunities.
• Develop networks within accounts through contact mapping across stakeholders.
• Prioritize actions based on customer needs, risks and growth potential.

Connaissances

Fluent in French

Fluent in English

Italian language (bonus)

Description du poste

Lengow is seeking an Account Manager to oversee a portfolio of 30 to 60 key B2B customers across multiple countries. You will be the main contact, aligning customer objectives with Lengow’s SaaS solutions to drive growth and retention.

You will analyze customer data, manage renewals and upsell opportunities, and work with internal teams to address needs. Fluency in French and English is required; Italian is a strong plus. The role offers a hybrid work arrangement in Nantes, France.