Global AI & Automation Operations Lead

Deel; France; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Stock grant opportunities

Additional perks and benefits

Flexible working office membership, I4

Job summary

Deel is seeking an Operations Manager to own automation across global payroll processes and build AI-powered workflows using Akai. You will manage end-to-end projects across multiple workstreams, identify gaps, and surface insights for leadership with dashboards.

You will collaborate with engineering, product, and ops teams across 90+ countries, moving fast, escalating blockers, and redesigning processes from scratch when needed.

Qualifications

• 5+ years of experience in operations, preferably in a fast-paced environment (Tech/FinTech startup experience a plus).
• Comfortable building with AI tools and spending time troubleshooting workflows — not just using AI but actively improving it.
• Engineering background or equivalent technical exposure (computer science degree/ bootcamp/ hands-on technical projects) preferred.
• Demonstrated ability to manage and mentor small to mid-size teams.
• Strong problem-solving skills and attention to detail with a solutions-oriented mindset.
• KPI-driven, with experience tracking and improving performance metrics.
• Exposure to process automation and operational tooling.
• Background in FinTech, consulting, banking, or fast-paced start-ups preferred.
• Strong analytical skills with ability to turn data into actionable insights (SQL familiarity a plus).
• Collaborative team player with high energy and a bias for action.

Responsibilities

• Manage day-to-day operational workflows and identify areas for efficiency improvements.
• Support automation initiatives to reduce manual processes and improve accuracy and speed.
• Partner with cross-functional teams to streamline tools and processes for both internal teams and customers.
• Ensure adherence to operational controls, compliance requirements, and risk management practices.
• Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards.
• Monitor operational performance metrics and elevate risks or gaps to leadership.
• Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling.
• Expand and improve self-service options to reduce dependency on manual support.
• Implement regular feedback loops to capture insights and inform continuous improvement.
• Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders.
• Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption.
• Track and report operational outcomes, providing insights and recommendations to leadership.
• Execute operational projects and strategic initiatives in collaboration with senior leaders.

Skills

Operations experience

AI tooling troubleshooting

Engineering/technical background

Team mentorship

KPI-driven analytics

SQL familiarity

Process automation

FinTech/fast-paced startup exposure

Collaboration and cross-functional

Education

Engineering degree or equivalent

Tools

SQL

AI tooling

Job description

Deel is seeking an Operations Manager to own automation across global payroll processes and build AI-powered workflows using Akai. You will manage end-to-end projects across multiple workstreams, identify gaps, and surface insights for leadership with dashboards.

You will collaborate with engineering, product, and ops teams across 90+ countries, moving fast, escalating blockers, and redesigning processes from scratch when needed.