Customer Experience Pro: English Speaker (Remote & Growth)

Brevo; Paris; On-site; EUR 35,000 - 50,000; Full time

Benefits offered by this job

125 Euro monthly budget for lunch and well-being

Urban Sports Club membership

Flexible vacation and remote work policies

Company pension plan

Language learning with Babbel app

Regular team events and initiatives

Job summary

A leading CRM provider in Paris is seeking a Customer Experience Representative who will serve German-speaking clients. The role involves providing exceptional support, proactive problem-solving, and guiding clients through technical aspects of the platform. The ideal candidate has 2+ years of customer service experience, strong technical skills, and a passion for client satisfaction. This position offers a supportive team environment, flexible work options, and ample growth opportunities.

Qualifications

• Fluent/native in English.
• 2+ years of experience in Customer Service or Technical Account Manager, preferably in a SaaS company.
• Ability to resolve issues and collaborate with all departments.

Responsibilities

• Be a trusted advisor to clients, providing exceptional support.
• Support clients with platform issues and translate technical issues.
• Identify opportunities for process improvement and contribute to client satisfaction.

Skills

Customer service experience

Technical troubleshooting

Strong communication skills

Problem-solving skills

Curiosity and growth mindset

Tools

HTML

APIs

Job description

A leading CRM provider in Paris is seeking a Customer Experience Representative who will serve German-speaking clients. The role involves providing exceptional support, proactive problem-solving, and guiding clients through technical aspects of the platform. The ideal candidate has 2+ years of customer service experience, strong technical skills, and a passion for client satisfaction. This position offers a supportive team environment, flexible work options, and ample growth opportunities.