German-Speaking Back Office Gaming Support (Relocation)

Recruitment By Ierotheos; France; On-site; EUR 28,000 - 39,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Relocation Concierge

Monthly Performance Bonus

And Much More...

Job summary

Mercier Consultancy Group is seeking a German Speaking Back Office Gaming Support Specialist to join its team in Bulgaria. You will handle German-speaking player support, verification, and compliance in a fast-paced gaming environment, with relocation included.

The role requires fluent German and strong English, plus a willingness to relocate to Sofia. Full training is provided, with opportunities for growth and a competitive salary.

Qualifications

• Fluent German (spoken and written) is required.
• Excellent English for cross-department communication.
• Willing to relocate to Sofia, Bulgaria.

Responsibilities

• Deliver professional back-office support for German-speaking players.
• Manage player account verification, documentation review, and compliance checks.
• Monitor gaming platforms for suspicious activity to ensure fairness.
• Resolve complex player inquiries via email and ticketing systems.
• Collaborate with internal departments to improve workflows.
• Provide accurate reporting on player trends and technical issues.
• Maintain knowledge of game mechanics, tournament rules, and policies.

Skills

German language

Back office support

Attention to detail

English proficiency

Relocation willingness

Team collaboration

Tools

Ticketing systems

Reporting tools

Documentation review

Job description

Mercier Consultancy Group is seeking a German Speaking Back Office Gaming Support Specialist to join its team in Bulgaria. You will handle German-speaking player support, verification, and compliance in a fast-paced gaming environment, with relocation included.

The role requires fluent German and strong English, plus a willingness to relocate to Sofia. Full training is provided, with opportunities for growth and a competitive salary.