Italian-Speaking Gaming Back-Office Specialist

Mercier Consultancy MD; France; In loco; EUR 13.000 - 20.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly bonus

Career progression

Descrizione del lavoro

Mercier Consultancy Group is seeking an Italian-speaking Back Office Gaming Support Specialist to join our team in Sofia, Bulgaria. You will handle complex account queries for Italian-speaking players, verify documents, monitor activity, and collaborate with internal teams to resolve technical escalations.

This role offers a competitive monthly salary, fully paid training, comprehensive health insurance, a relocation package, and a clear path for career progression within Bulgaria's growing

Competenze

• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory) to qualify for these Italian-speaking jobs in Europe.
• Excellent English for reporting and team communication.
• Willingness to relocate to Sofia, Bulgaria.

Mansioni

• Manage and resolve complex account queries for Italian-speaking players within gaming/esports.
• Conduct background checks and document verification for platform security and compliance.
• Monitor gaming activity and transactions to identify risks or fraudulent behavior.
• Coordinate with internal departments to address technical escalations and improve player experience.
• Maintain detailed case records and provide high-quality documentation for administrative tasks.
• Contribute to the continuous improvement of back-office processes in the gaming market.
• Foster a professional, positive environment by ensuring communications meet internal quality standards.

Conoscenze

Italian language

English language

Descrizione del lavoro

Mercier Consultancy Group is seeking an Italian-speaking Back Office Gaming Support Specialist to join our team in Sofia, Bulgaria. You will handle complex account queries for Italian-speaking players, verify documents, monitor activity, and collaborate with internal teams to resolve technical escalations.

This role offers a competitive monthly salary, fully paid training, comprehensive health insurance, a relocation package, and a clear path for career progression within Bulgaria's growing