German Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; France; On-site; EUR 28,000 - 39,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Relocation Concierge

Monthly Performance Bonus

And Much More...

Job summary

Mercier Consultancy Group is seeking a German Speaking Back Office Gaming Support Specialist to join its team in Bulgaria. You will handle German-speaking player support, verification, and compliance in a fast-paced gaming environment, with relocation included.

The role requires fluent German and strong English, plus a willingness to relocate to Sofia. Full training is provided, with opportunities for growth and a competitive salary.

Qualifications

• Fluent German (spoken and written) is required.
• Excellent English for cross-department communication.
• Willing to relocate to Sofia, Bulgaria.

Responsibilities

• Deliver professional back-office support for German-speaking players.
• Manage player account verification, documentation review, and compliance checks.
• Monitor gaming platforms for suspicious activity to ensure fairness.
• Resolve complex player inquiries via email and ticketing systems.
• Collaborate with internal departments to improve workflows.
• Provide accurate reporting on player trends and technical issues.
• Maintain knowledge of game mechanics, tournament rules, and policies.

Skills

German language

Back office support

Attention to detail

English proficiency

Relocation willingness

Team collaboration

Tools

Ticketing systems

Reporting tools

Documentation review

Job description

German Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for connecting top-tier talent with industry-leading organizations across Europe. We specialize in providing high-end recruitment solutions that facilitate career growth while helping our partners excel in the competitive global market.

Job Overview

We are currently looking for a talented professional to join our team in an exclusive German Speaking Back Office Gaming Support Specialist position in Bulgaria. This role is a unique opportunity to immerse yourself in the high-energy world of Gaming & Esports, providing elite-level support while enjoying a seamless transition with our comprehensive relocation support for the best jobs in Bulgaria.

Key Responsibilities

• Deliver professional, back-office support for German-speaking players within the Gaming & Esports sector.
• Manage player account verification, documentation review, and compliance checks with precision.
• Monitor gaming platforms for suspicious activity to ensure a fair and secure competitive environment.
• Resolve complex player inquiries via email and ticketing systems, maintaining the highest standard of service.
• Collaborate with internal departments to improve workflows within the dynamic Gaming & Esports landscape.
• Provide accurate reporting on player trends and common technical issues to the management team.
• Maintain deep knowledge of game mechanics, tournament rules, and internal policies to provide expert assistance.
• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Proven passion for the Gaming & Esports industry.
• Strong attention to detail and ability to work in a fast-paced back-office environment.
• Excellent proficiency in English for cross-departmental communication.
• Ability to relocate to Sofia for this German Speaking Back Office Gaming Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge - a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Living and working in Bulgaria offers a unique blend of vibrant city life, historical charm, and stunning natural landscapes. As one of the most sought-after destinations for German-speaking jobs, Bulgaria provides a Mediterranean-influenced climate and a welcoming local community that makes every newcomer feel right at home. It is a fantastic place to advance your career while enjoying a high quality of life.

Beyond the professional advantages, Bulgaria is famous for its delicious cuisine, affordable cost of living, and exciting social scene. By choosing this German Speaking Back Office Gaming Support Specialist position in Bulgaria, you are setting yourself up for an unforgettable adventure. With our dedicated concierge service handling every detail of your relocation, you will find that settling into Bulgaria is an effortless and rewarding experience.