Back Office Gaming Support Specialist

Cross Border Talents; Paris; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Relocation Bonus: €1,500 Gross

21 Days of Company-Provided Accommodation

Fully paid training

Attractive salary

Additional health insurance

Employee referral bonuses

Job summary

CB Talents SP is seeking passionate Back Office Gaming Support Specialists fluent in German to join our Game Support Team in Paris, France. You will assist players with any issues they experience, ensuring the ultimate player experience.

This role involves player empathy, understanding their mindset, and communicating feedback to improve our processes. The company offers a relocation bonus of €1,500, accommodation assistance, and numerous additional benefits to support your successful career.

Qualifications

• Fluency in German and a good command of English.
• Gaming experience with an understanding of player perspectives.
• Desire to help players and contribute to team success.

Responsibilities

• Assist players with issues they might experience.
• Focus on providing the ultimate player experience.
• Communicate player feedback to appropriate teams.
• Collaborate to improve processes.

Skills

Fluency in German

Good command of English

Gaming experience

Player empathy

Understanding of Player Support

Job description

Description

Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

We are looking for passionate Back Office Gaming Support Specialists with German to join our Game Support Team - get the job you will enjoy! A typical day:

• Assist our players with any issues they might experience or report
• Focus on the player and provide the ultimate player experience
• Listen to the voice of the players and communicate it further to the appropriate teams
• Work with our team to improve our processes

Requirements

• Fluency in German and a good command of English
• Gaming experience - you have played games and you can relate to a player's concept, community, and mindset
• Player empathy and understanding a player's perspective when tackling their issues
• Understanding of Player Support
• Desire to help the players as best as possible and to contribute to the team's success

Benefits

• Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses