Enterprise Customer Success Manager, FinTech SaaS

Trustpair; Paris; Hybrid; EUR 43.000 - 66.000; Vollzeit

Zusammenfassung

Trustpair in Paris is hiring two Core Customer Success Managers to own a portfolio of 55–65 B2B enterprise accounts. You’ll be the main contact for stakeholders across AP, Finance, Procurement, IT, and leadership, guiding onboarding, adoption, retention, expansion, and advocacy with support from Account Management on commercial topics.

This intermediate role offers autonomy, measurable impact, and a hybrid office schedule (Paris, 2–3 days in office).

Qualifikationen

• At least 4 years of experience in a Customer Success role with account management responsibilities.
• Prior experience working with B2B enterprise clients.
• Experience leading customer onboarding and measurable adoption outcomes.
• Understanding how product adoption and customer health influence retention and expansion.
• Structured approach to prioritizing a large portfolio, CRM hygiene, and deadlines.
• Fluent French and English, with professional client communication.

Aufgaben

• Own and prioritize a customer portfolio across 55–65 accounts with proactive communication.
• Lead onboarding projects and define success metrics for adoption.
• Monitor account health, usage, and engagement to identify risks early.
• Support renewals, expansion, and turn successful customers into advocates.
• Translate product concepts into business value for stakeholders.
• Maintain discipline at scale with clear prioritization and CRM hygiene.
• Represent customer voice to product, ops, and revenue teams.

Kenntnisse

Customer Success

B2B SaaS

Account Management

Onboarding

English

French

Jobbeschreibung

Trustpair in Paris is hiring two Core Customer Success Managers to own a portfolio of 55–65 B2B enterprise accounts. You’ll be the main contact for stakeholders across AP, Finance, Procurement, IT, and leadership, guiding onboarding, adoption, retention, expansion, and advocacy with support from Account Management on commercial topics.

This intermediate role offers autonomy, measurable impact, and a hybrid office schedule (Paris, 2–3 days in office).