French Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; France; Sur place; EUR 20 000 - 31 000; Plein temps

Avantages offerts par ce poste

Fully Paid Relocation

Signing Bonus €1,500

Health Insurance

Initial Training

Performance Bonus

Résumé du poste

Mercier Consultancy Group is seeking a French-speaking Support Specialist to join our Sofia-based team in Bulgaria. You will provide expert assistance to international clients via phone, email, and live chat, representing major brands with professionalism and empathy.

Native or fluent French is mandatory, and a valid EU passport is required. English proficiency is needed for corporate reporting and internal communication.

Qualifications

• Fluent in French (spoken and written).
• Experience in Customer Support/ BPO or similar services is preferred.
• Proactive, customer-centric mindset with strong problem-solving skills.

Responsabilités

• Provide high-quality technical and functional support to French-speaking customers via phone, email, and live chat.
• Represent major international brands while maintaining professional communication standards.
• Troubleshoot inquiries and resolve service-related challenges with accuracy and speed.
• Maintain detailed case documentation in the internal database for tracking and quality.
• Collaborate with cross-functional teams to escalate complex technical issues.
• Stay updated on service protocols and best practices to ensure excellence.
• Act as a brand ambassador, ensuring customer satisfaction and high retention.

Connaissances

French language

Customer orientation

Communication

Problem solving

Team collaboration

Description du poste

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with high-growth opportunities across Europe. As a leader in the BPO and professional services sector, we pride ourselves on facilitating career-defining moves that bridge the gap between world-class companies and ambitious professionals seeking the best French-speaking jobs on the market.

Job Overview

We are currently sourcing exceptional talent for a French Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity to join a fast-paced Customer Support Services environment, where you will provide expert assistance to international clients while enjoying a superior quality of life in a vibrant European hub.

Key Responsibilities

• Provide high-quality technical and functional support to French-speaking customers via phone, email, and live chat.

• Represent major international brands within the Customer Support Services industry by maintaining professional and empathetic communication standards.

• Troubleshoot client inquiries and resolve service-related challenges with accuracy and efficiency.

• Maintain detailed case documentation in the internal database to ensure optimal tracking and service quality.

• Collaborate with cross-functional teams to identify and escalation complex technical issues.

• Stay updated on service protocols and industry best practices to ensure continuous service excellence.

• Act as a brand ambassador, ensuring customer satisfaction and high retention rates for our prestigious clients.

• Native or fluent French (spoken and written) is mandatory for this role.

• Valid EU passport (mandatory) to facilitate seamless onboarding and relocation.

• Proficiency in English for corporate reporting and internal communication.

• Prior experience in a Customer Support Services role or related BPO field is highly regarded.

• Strong problem-solving skills and a proactive, customer-centric mindset.

• Excellent interpersonal skills and the ability to work effectively in a diverse, on-site environment in Sofia.

What We Offer

• Competitive Monthly Salary reflective of your professional background.

• Fully Paid Initial Training to prepare you for success in the Customer Support Services sector.

• Comprehensive Health Insurance and wellness benefits.

• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to your new life in Bulgaria.

• Attractive Monthly Performance Bonus to reward your commitment and excellence.

• One-time €1,500 Signing Bonus for all new hires joining our Sofia-based team.
  Life in Bulgaria

Life in Bulgaria

Sofia, Bulgaria, is a rapidly emerging capital that seamlessly blends historical charm with a modern, cosmopolitan lifestyle. Among the most popular destinations for those seeking international jobs in Bulgaria, the city offers a temperate climate, vibrant nightlife, and a welcoming community that makes expatriate life incredibly rewarding.

The cost of living in Bulgaria remains one of the most attractive in Europe, allowing you to enjoy a high standard of living, exceptional local cuisine, and easy access to travel across the Balkan region. We believe that choosing this French Speaking Support Specialist position in Bulgaria is not just a career step, but an invitation to experience the unique culture and growth potential that Bulgaria has to offer.