Arabic Speaking Player Support Agent Games Account - Work In Sofia, Bulgaria

Mercier Consultancy MD; France; Sur place; EUR 22 000 - 29 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Fully Paid Training

Fully Paid Relocation Package

Monthly Performance Bonus

Career development opportunities

Modern, high-tech office in Sofia

Résumé du poste

Mercier Consultancy Group is sourcing an Arabic Speaking Player Support Specialist for a Supercell Games Account. The role involves delivering world-class support to Arabic-speaking players, resolving complex inquiries, and collaborating with internal teams to improve player experience.

The position offers relocation to Sofia, Bulgaria and integration into a thriving Gaming & Esports environment. Candidates should be fluent in Arabic and English, hold EU work rights, and bring a passion for

Qualifications

• Native or fluent Arabic required (spoken and written).
• Professional English proficiency for international team collaboration.
• EU passport or legal right to work in the EU.

Responsabilités

• Provide world-class support to players across Supercell's game portfolio.
• Serve as primary contact for Arabic-speaking players to maintain premium brand reputation.
• Troubleshoot technical, payment, and account issues to ensure smooth gameplay.
• Collaborate with Gaming & Esports teams to escalate recurring issues or bugs.
• Contribute to improvements of support protocols to meet high industry standards.
• Maintain detailed records of player interactions for trend analysis.
• Engage with community feedback to foster long-term loyalty in the region.

Connaissances

Arabic fluency

English proficiency

EU work rights

Customer support experience

Problem solving

Gaming passion

Description du poste

Arabic Speaking Player Support Specialist for Supercell Games Account

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, renowned for connecting top-tier talent with industry-leading global brands. We specialize in executive search and specialized staffing, ensuring that our partners in the Gaming & Esports sector secure the elite workforce needed to maintain their competitive edge in a digital-first economy.

Job Overview

We are currently sourcing passionate candidates for an Arabic Speaking Player Support Specialist for Supercell Games Account position in Bulgaria. This is an exceptional opportunity to join one of the world's most innovative companies, contributing to the player experience of legendary titles within the thriving Gaming & Esports industry while enjoying a fully supported transition to a vibrant European capital.

Key Responsibilities

• Provide world-class support to players across Supercell's iconic game portfolio, ensuring high satisfaction levels
• Act as a primary point of contact for the Arabic-speaking gaming community, maintaining the brand's premium reputation
• Troubleshoot technical, payment, and account-related inquiries to ensure seamless gameplay
• Collaborate with internal teams within the Gaming & Esports department to elevate recurring issues or bugs effectively
• Contribute to the continuous improvement of support protocols, reflecting the high standards expected in Gaming & Esports roles
• Maintain comprehensive records of player interactions to help analyze gaming trends and community sentiment
• Engage with community feedback to foster long‑term loyalty among players within the region

Requirements

• Native or fluent Arabic (spoken and written) is mandatory for this role
• Professional proficiency in English to operate within our international team
• A valid EU passport or the legal right to work within the European Union
• A genuine passion for the Gaming & Esports industry and familiarity with Supercell gaming titles
• Strong problem-solving skills and the ability to maintain composure in a fast-paced environment
• Proven excellence in customer‑centric roles or technical support

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• A seat within one of the most exciting Gaming & Esports companies in the world
• Modern, high‑tech office environment situated in the heart of Sofia
• Career development opportunities in one of the fastest‑growing sectors for Arabic‑speaking jobs

Life in Bulgaria

Sofia, the capital of Bulgaria, is rapidly becoming a premier destination for international professionals seeking high‑quality living. Bulgaria offers a unique blend of rich history, modern city life, and a highly accessible cost of living, making it one of the top choices for those seeking rewarding jobs in Bulgaria. With its stunning mountain views, vibrant nightlife, and welcoming local culture, life in Bulgaria provides an excellent work‑life balance.

When you accept this position, our full relocation package ensures your transition to Bulgaria is stress‑free and seamless. Bulgaria provides an exceptional culinary scene and a diverse international community, which has made it a focal point for many Arabic‑speaking jobs in recent years. Experience a high quality of life while advancing your professional journey in the heart of Eastern Europe.