French Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Mercier Consultancy MD; Marseille; Sur place; EUR 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Health insurance

Relocation package

Training programs

Performance bonus

Career growth

International environment

Résumé du poste

Mercier Consultancy Group is seeking a French-speaking professional to join its Customer Support Services team in Sofia. You will handle inquiries via phone, email and live chat, ensuring high satisfaction while maintaining brand voice.

Relocation to Sofia is supported with a comprehensive package, including training, health cover, and a performance bonus. This role offers a vibrant international environment and clear career growth opportunities.

Qualifications

• Native or fluent French (spoken and written).
• EU passport or right to work in Bulgaria.
• Excellent interpersonal skills and passion for customer support.
• Ability to troubleshoot issues and provide creative solutions.
• Previous contact center experience is advantageous but not mandatory.
• Willingness to relocate to Sofia for this position.

Responsabilités

• Deliver professional, high-quality support to customers via phone, email, and live chat.
• Resolve complex inquiries, ensuring customer satisfaction and maintaining brand voice.
• Utilize internal CRM systems to log interactions and document resolutions.
• Collaborate with international teams to optimize workflows and meet SLA targets.
• Stay updated on product knowledge and service policies to provide accurate assistance.
• Maintain professional French communication for premium customer experience.
• Identify areas for improvement in support processes to enhance efficiency.

Connaissances

Fluent French

Customer service

Communication skills

Relocation willingness

Outils

CRM systems

Description du poste

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm and a leader in European Business Process Outsourcing recruitment. We bridge the gap between world-class global talent and industry-leading organizations, specializing in securing high-caliber professionals for elite roles across the continent.

French Speaking Jobs In Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm and a leader in European Business Process Outsourcing recruitment. We bridge the gap between world-class global talent and industry-leading organizations, specializing in securing high-caliber professionals for elite roles across the continent.

Job Overview

We are currently sourcing exceptional talent for French Speaking Jobs In Bulgaria within the dynamic Customer Support Services sector. This is an unparalleled opportunity to advance your career by joining a high-growth environment in Sofia while enjoying comprehensive relocation support and a competitive compensation package.

Key Responsibilities

• Deliver professional, high-quality support to customers via phone, email, and live chat within the Customer Support Services industry


• Resolve complex inquiries, ensuring customer satisfaction and maintaining the brand voice of our global clients


• Utilize internal CRM systems to accurately log interactions and document case resolutions


• Collaborate with international teams to optimize workflows and contribute to service level agreement targets


• Stay updated on product knowledge and service policies to provide accurate and relevant assistance


• Maintain a high standard of professional communication in French to ensure a premium customer experience


• Proactively identify areas for improvement in support processes to enhance overall efficiency

Requirements

• Native or fluent French (spoken and written)


• Valid EU passport or right to work in Bulgaria


• Strong interpersonal skills and a genuine passion for working in the Customer Support Services sector


• Ability to troubleshoot issues effectively and provide creative solutions


• Previous experience in a contact center or service-oriented role is an advantage but not mandatory


• Willingness to relocate to Sofia for this rewarding French Speaking Jobs In Bulgaria position

Benefits

What We Offer

• Competitive Monthly Salary


• Fully Paid Training programs to ensure your success


• Comprehensive Health Insurance and wellness benefits


• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation)


• Attractive Monthly Performance Bonus


• A vibrant international work environment in the heart of Sofia


• Career growth opportunities within the global Customer Support Services industry

Life in Bulgaria

Choosing to pursue one of our French speaking jobs means discovering the rich culture and historical beauty that Bulgaria has to offer. Bulgaria is known for its stunning mountain landscapes, sunny Black Sea coastline, and a welcoming, cosmopolitan atmosphere in Sofia that makes it an ideal destination for expatriates. As you settle into your new life in Bulgaria, you will enjoy a perfect blend of tradition and modern European lifestyle.

Our relocation package ensures that your transition to life in Bulgaria is seamless, allowing you to focus on your new role. From affordable, high-quality dining to a thriving nightlife and cultural scene, living in Bulgaria provides a fantastic standard of living. Join the growing community of professionals who have found career success through French Speaking Jobs In Bulgaria position in Bulgaria with Mercier Consultancy Group.