French Speaking Advisor for Online Payment Platform - Work In Sofia, Bulgaria

Mercier Consultancy Group; France; Sur place; EUR 20 000 - 31 000; Plein temps

Avantages offerts par ce poste

Competitive Monthly Salary

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package (flight,

Monthly Performance Bonus

€1,500 Signing Bonus (one-time)

Professional growth opportunities in a

Résumé du poste

Mercier Consultancy Group is actively seeking a French-speaking Advisor for an Online Payment Platform based in Bulgaria. You will provide high-level user support for a leading digital financial ecosystem, communicating in French across channels to ensure a smooth customer experience.

The role requires native or fluent French and strong communication skills, with on-site work in Sofia. A valid EU passport is mandatory, and prior customer support or fintech experience is advantageous.

Qualifications

• Native or fluent French (spoken and written).
• Excellent communication skills with a customer-centric mindset.
• Previous experience in customer support or financial services is advantageous.

Responsabilités

• Provide high-level support to users of a leading digital financial ecosystem.
• Ensure secure and efficient navigation of complex online payment processing systems.
• Identify and resolve technical or transactional inquiries with a FinTech focus.
• Maintain clear and professional communication with French-speaking clients across platforms.
• Collaborate with international teams to optimize customer experience and platform security.
• Stay updated on financial trends and regulatory updates relevant to the payments industry.
• Report and document platform feedback for service improvements.

Connaissances

French language

Customer service

Communication skills

Description du poste

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading corporations. As a leader in European recruitment and BPO solutions, we pride ourselves on delivering bespoke career opportunities that define professional success.

Job Overview

We are currently seeking a dynamic professional for the French Speaking Advisor for Online Payment Platform position in Bulgaria to join a prestigious FinTech firm. This is an exceptional opportunity to advance your career within the rapidly evolving financial technology sector while enjoying the vibrant international culture of Sofia.

Key Responsibilities

• Provide high-level support to users of a leading digital financial ecosystem.
• Ensure secure and efficient navigation of complex online payment processing systems.
• Identify and resolve technical or transactional inquiries with a focus on FinTech compliance standards.
• Maintain clear and professional communication with French-speaking clients across all platforms.
• Collaborate with international teams to optimize customer experience and platform security.
• Stay updated on the latest financial trends and regulatory updates relevant to the payment industry.
• Report and document platform feedback to contribute to ongoing service improvements.
• Native or fluent French (spoken and written).
• Valid EU passport (mandatory).
• Strong interest in the FinTech industry and digital financial trends.
• Excellent communication skills with a customer-centric mindset.
• Ability to thrive in an on-site professional environment in Sofia, Bulgaria.
• Previous experience in customer support or financial services is considered an advantage for this French-speaking job.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)
• Professional growth opportunities in one of the leading French-speaking jobs in Bulgaria.

Life in Bulgaria

Bulgaria offers an exceptional quality of life, blending ancient history with a modern, fast-growing economy. Living and working in Bulgaria provides an affordable lifestyle without compromising on luxury, featuring stunning landscapes, vibrant nightlife, and a welcoming international community. As one of the top destinations for expatriates, Bulgaria is the perfect setting for those seeking a new adventure.

With a booming tech scene, Bulgaria has become a central hub for various international enterprises. Beyond the career benefits, you will enjoy world-class culinary experiences, diverse weather, and the unique cultural heritage that makes Bulgaria a truly rewarding home for talented professionals.