French Speaker Customer Specialist (Relocation to Portugal)

Nomadify; Paris; Sur place; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

Performance bonus

Structured onboarding and training

International and multicultural work环境

Career development and internalMobiles

Résumé du poste

Nomadify is seeking a customer service professional to support German-speaking customers on-site in Paris. The role involves handling inquiries via phone, email, and chat, delivering timely, accurate, and professional service aligned with SLAs.

You will document interactions in CRM systems, escalate complex cases as needed, and contribute to process improvements while maintaining high customer satisfaction. Relocation support may be provided, and a structured onboarding program is included.

Qualifications

• Native or near-native fluency in French (spoken and written).
• Good command of English for internal communication.
• Experience in customer service, contact center, or client-facing roles is preferred.
• Strong problem-solving and communication skills.
• Ability to work in a structured, KPI-driven environment.
• High level of professionalism, reliability, and customer orientation.
• Open to relocation and on-site work.

Responsabilités

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat.
• Provide timely, accurate, and professional support in line with SLAs.
• Resolve customer inquiries, complaints, and service issues while maintaining high satisfaction scores.
• Document customer interactions clearly and accurately within CRM systems.
• Escalate complex cases to relevant internal stakeholders when required.
• Follow internal policies, quality standards, and compliance requirements.
• Actively contribute to process optimization and customer experience improvement initiatives.

Connaissances

French fluency

English communication

Customer service

Problem solving

KPI-driven

Description du poste

Key Responsibilities

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores
• Document customer interactions clearly and accurately within CRM systems
• Escalate complex cases to relevant internal stakeholders when required
• Follow internal policies, quality standards, and compliance requirements
• Actively contribute to process optimization and customer experience improvement initiatives

Required Qualifications

• Native or near-native fluency in French (spoken and written)
• Good command of English for internal communication
• Previous experience in customer service, contact center, or client-facing roles is preferred
• Strong problem-solving and communication skills
• Ability to work in a structured, KPI-driven environment
• High level of professionalism, reliability, and customer orientation
• Open to relocation and on-site work

What We Offer

• Competitive salary package
• Performance bonus
• Structured onboarding and continuous training programs
• International and multicultural working environment
• Career development and internal mobility opportunities
• Stable, long-term employment in a growing organization
• Relocation support may be provided in line with company policy

Additional Information

• Working hours may vary based on business needs
• The candidates must be EU citizen or have a work permit to work in the related country