French-Speaking Customer Support Agent | Relocation

Mercier Consultancy Group; France; Sur place; EUR 13 000 - 20 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Fully paid training

Health insurance

Fully paid relocation package

Monthly performance bonus

Career development opportunities

International work environment

Résumé du poste

Mercier Consultancy Group is seeking a French-speaking Customer Support Agent to join its client's team in Sofia, Bulgaria, with a fully supported relocation package. The role emphasizes delivering world-class service to French-speaking customers across phone, email, and live chat, while maintaining accurate records and collaborating with international teams.

Successful candidates will have native or fluent French, proven customer support experience, strong communication, and a proactive

Qualifications

• Native or fluent French (spoken and written).
• Proven experience in Customer Support Services or a similar client-facing role.
• Strong communication skills and a passion for problem-solving.
• Excellent digital literacy and ability to multitask in a fast-paced environment.

Responsabilités

• Provide world-class assistance to French-speaking customers via phone, email, and live chat.
• Resolve complex inquiries, ensuring high levels of customer satisfaction and loyalty.
• Maintain accurate records of customer interactions within the internal database system.
• Collaborate with international teams to optimize service delivery within the Customer Support Services sector.
• Stay updated on product knowledge and service policies to provide accurate guidance.
• Contribute to the continuous improvement of support processes and service standards.
• Meet and exceed individual and team-based KPIs and quality targets.

Connaissances

French (native/fluent)

Customer support

Multilingual collaboration

Description du poste

Mercier Consultancy Group is seeking a French-speaking Customer Support Agent to join its client's team in Sofia, Bulgaria, with a fully supported relocation package. The role emphasizes delivering world-class service to French-speaking customers across phone, email, and live chat, while maintaining accurate records and collaborating with international teams.

Successful candidates will have native or fluent French, proven customer support experience, strong communication, and a proactive