French Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group; France; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Fully Paid Relocation Package (flight,

Transfer, hotel accommodation

Fully Paid Training Program

Comprehensive Private Health Insurance

Attractive Monthly Performance Bonus

Job summary

Mercier Consultancy Group is recruiting a French Speaking Customer Service Agent to join a growing team in Sofia, Bulgaria. The role includes a fully supported relocation, comprehensive training, and a competitive monthly salary package.

Responsibilities include handling inquiries from French-speaking clients, resolving issues via phone, email and chat, and maintaining CRM records. English for internal communications is required.

Qualifications

• Native or fluent French (spoken and written).
• Valid EU passport or a valid work permit for Bulgaria.
• Previous experience in customer support services is preferred.
• Strong communication and problem-solving skills.
• Ability to thrive in an on-site office environment in Sofia, Bulgaria.
• Good command of English for internal company communication.

Responsibilities

• Act as the primary point of contact for French-speaking clients via phone, email, and live chat.
• Resolve customer inquiries with empathy and accuracy.
• Maintain detailed records of customer interactions in the CRM.
• Collaborate with international team members to troubleshoot issues.
• Stay updated on product knowledge to provide accurate support.
• Exceed quality and performance targets set by management.
• Support a positive, collaborative environment at the Sofia on-site facility.

Job description

French Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the global Customer Support Services sector, ensuring both our clients and candidates achieve long-term professional success.

Job Overview

We are currently seeking dedicated professionals to join our client's growing team for a French Speaking Customer Service Agent position in Bulgaria. This role is a fantastic opportunity to kickstart your career in the vibrant Customer Support Services industry while enjoying a fully supported relocation experience in a thriving European hub.

Key Responsibilities

• Act as the primary point of contact for French-speaking clients, delivering exceptional service in the Customer Support Services sector.

• Resolve customer inquiries via phone, email, and live chat with precision and empathy.

• Maintain detailed records of customer interactions within our CRM to ensure high-quality service standards.

• Collaborate with international team members to troubleshoot complex issues and identify process improvements.

• Stay updated on company product knowledge to provide accurate and efficient support to all French-speaking users.

• Exceed quality and performance targets set by the management team to ensure world-class customer satisfaction.

• Contribute to a positive, collaborative environment at our on-site facility in Sofia.

• Native or fluent French (spoken and written) is mandatory for this role.

• Valid EU passport or a valid work permit for Bulgaria.

• Previous experience in the Customer Support Services industry is highly preferred but not required.

• Excellent communication and problem-solving skills, with a focus on client satisfaction.

• Ability to thrive in an on-site office environment located in Sofia, Bulgaria.

• Strong command of English for internal company communication.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training Program
• Comprehensive Private Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel accommodation)
• Attractive Monthly Performance Bonus based on KPIs
• Career development opportunities within the dynamic job market of Bulgaria
• And Much More…

Life in Bulgaria

Jobs in Bulgaria are increasingly popular for professionals looking for a high quality of life, affordable cost of living, and a blend of rich history and modern amenities. Bulgaria offers a wonderful climate, friendly local culture, and a unique lifestyle that makes it one of the most exciting French-speaking jobs destinations in southeastern Europe.

When you accept this French Speaking Customer Service Agent position in Bulgaria, you will discover that Bulgaria is not only a fantastic place to work but also a destination for adventure, amazing cuisine, and social vibrancy. We take care of every detail through our relocation package, ensuring your transition to living in Bulgaria is smooth, stress-free, and rewarding.