French-Speaking Customer Support Specialist-Relocate to Sunny Greece

Next Job Abroad; Marseille; À distance; EUR 32 000 - 42 000; Plein temps

Résumé du poste

Next Job Abroad is seeking a Customer Experience Specialist fluent in French to support European customers. You will handle inquiries via phone, chat, and email with a focus on positive outcomes and clear communication.

The role emphasizes collaboration with international teammates in a multicultural environment and ongoing learning about brand features and tools.

Qualifications

• Fluent written and spoken French (C1/C2).
• Good working knowledge of English (B2+).
• Comfortable navigating computers and basic software.

Responsabilités

• Assist customers via phone, live chat, and/or email with inquiries about products, orders, bookings or accounts.
• Provide empathetic, clear and friendly communication to resolve issues.
• Guide users through basic technical issues and account features step-by-step.
• Collaborate with international colleagues in a multicultural environment.
• Stay updated on brand features, tools, and updates with ongoing support.

Connaissances

French fluency

English proficiency

Digital literacy

Description du poste

Ready for a Work-Life Upgrade under the Mediterranean Sun? Imagine swapping cold commutes and grey skies for morning frappés, after-work dips in the Aegean, and weekends exploring island hideaways or ancient historic streets. If you speak French and have been dreaming of an exciting international fresh start, this is your sign! At Next Job Abroad , we don't believe in a one-size-fits-all approach. We treat your job search like a personalized matching service. We partner with leading international customer experience hubs in Greece working with some of the world’s most recognized brands (think top-tier tech, e-commerce, gaming, travel, and automotive giants). Together, we make sure you land in a role that fits your background, strengths, and long-term goals.

What You’ll Be Doing (The Role)

As a Customer Experience Specialist, you will be the voice and face of global brands for French-speaking customers across Europe:

• Be the Problem Solver: Assist customers via phone, live chat, and/or email with inquiries regarding products, order tracking, bookings, or account support.
• Deliver Top-Class Service: Turn tricky situations into positive customer moments through clear, empathetic, and friendly communication.
• Troubleshoot & Guide: Walk users through basic technical issues, service setups, or account features step-by-step.
• Collaborate Globally: Work side-by-side with international colleagues in an inspiring, multicultural environment.
• Continuous Learning: Stay updated on the latest brand features, tools, and updates with ongoing support.

Requirements

• Fluency in French: Native or fluent (C1/C2 level) in both written and spoken communication.
• Good English Knowledge: (B2 level or higher) to navigate company systems and communicate with international team members.
• Work Eligibility: EU Passport or a valid legal work permit for Greece.
• Age Requirement: At least 18 years old.
• Digital Literacy: Comfortable navigating computers, multi-screen environments, and basic software applicat