French-Speaking Customer Support Specialist-Relocate to Sunny Greece

Next Job Abroad; Lille; On-site; EUR 26,000 - 34,000; Full time

Job summary

Next Job Abroad is seeking a Customer Experience Specialist to support French-speaking customers across Europe. You will be the voice of global brands, handling inquiries via phone, chat, and email, and guiding users through product and account features.

Fluency in French and strong English (B2+) are required, along with EU or Greece work eligibility. A digital mindset and comfort with multi-screen setups will help you thrive in a fast-paced, multicultural team.

Qualifications

• Fluency in French: native or fluent (C1/C2) in written and spoken communication.
• Good English knowledge: (B2 or higher) to navigate company systems.
• EU passport or valid Greece work permit.
• Age 18 years or older.
• Comfortable navigating computers and basic software.

Responsibilities

• Be the problem solver: assist customers via phone, live chat, and email with inquiries.
• Deliver top-class service with clear, empathetic communication.
• Troubleshoot and guide users through basic technical issues.
• Collaborate globally with international colleagues in a multicultural environment.
• Engage in continuous learning of brand features and tools.

Skills

French fluency

English proficiency (B2+)

Digital literacy

Job description

Ready for a Work-Life Upgrade under the Mediterranean Sun? Imagine swapping cold commutes and grey skies for morning frappés, after-work dips in the Aegean, and weekends exploring island hideaways or ancient historic streets. If you speak French and have been dreaming of an exciting international fresh start, this is your sign! At Next Job Abroad , we don't believe in a one-size-fits-all approach. We treat your job search like a personalized matching service. We partner with leading international customer experience hubs in Greece working with some of the world’s most recognized brands (think top-tier tech, e-commerce, gaming, travel, and automotive giants). Together, we make sure you land in a role that fits your background, strengths, and long-term goals.

What You’ll Be Doing (The Role)

As a Customer Experience Specialist, you will be the voice and face of global brands for French-speaking customers across Europe:

• Be the Problem Solver: Assist customers via phone, live chat, and/or email with inquiries regarding products, order tracking, bookings, or account support.
• Deliver Top-Class Service: Turn tricky situations into positive customer moments through clear, empathetic, and friendly communication.
• Troubleshoot & Guide: Walk users through basic technical issues, service setups, or account features step-by-step.
• Collaborate Globally: Work side-by-side with international colleagues in an inspiring, multicultural environment.
• Continuous Learning: Stay updated on the latest brand features, tools, and updates with ongoing support.

Requirements

• Fluency in French: Native or fluent (C1/C2 level) in both written and spoken communication.
• Good English Knowledge: (B2 level or higher) to navigate company systems and communicate with international team members.
• Work Eligibility: EU Passport or a valid legal work permit for Greece.
• Age Requirement: At least 18 years old.
• Digital Literacy: Comfortable navigating computers, multi-screen environments, and basic software applicat