French-Speaker Customer Service Advisor — Move to Portugal

Cross Border Talents; Lille; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Temporary accommodation

Flight reimbursement

Initial hotel stay

Full-time contract

Base salary + bonus

Training and private healthcare

Social events

Job summary

Cross Border Talents is hiring a Customer Service Advisor who will communicate with customers in French via phone, chat and email. You will solve issues with empathy and maintain case progress in our CRM. The role requires relocation to Portugal and collaboration with an international team.

Ideal candidates have strong communication skills, problem solving ability, and may have prior customer service or hospitality experience. EU passport or Portuguese residency is required.

Qualifications

• Excellent communication & problem-solving abilities.
• Ready to relocate to Portugal.
• Customer service or hospitality experience is a bonus.
• EU passport or Portuguese residency card.

Responsibilities

• Connect with customers via phone, chat & email in French
• Solve problems with empathy, accuracy, and a smile
• Keep track of cases in our CRM and follow through until resolution
• Work closely with teammates to keep service top-notch

Skills

French language

Customer service

Empathy

Problem solving

Tools

CRM system

Job description

Cross Border Talents is hiring a Customer Service Advisor who will communicate with customers in French via phone, chat and email. You will solve issues with empathy and maintain case progress in our CRM. The role requires relocation to Portugal and collaboration with an international team.

Ideal candidates have strong communication skills, problem solving ability, and may have prior customer service or hospitality experience. EU passport or Portuguese residency is required.