French-Speaking CS Specialist — Relocate to Portugal

Cross Border Talents; Biarritz; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Relocation support

Flight reimbursement

Studio in Lisbon/Porto

Health & wellness initiatives

Paid training

Healthcare coverage

Social events

Career progression

Job summary

Cross Border Talents is hiring a Customer Service Specialist fluent in French to join our international team in sunny Portugal. You will handle queries via phone, chat and email, provide accurate information, and log cases in CRM systems with diligent follow-up.

Relocation support is provided, including flight reimbursement after 6 months and a studio in Lisbon or Porto. The role offers a base salary plus performance bonus, with training and career progression in a friendly environment.

Qualifications

• French language proficiency (C2) and English (B2) proficiency.
• Strong communication and problem-solving skills.
• Willing to relocate to Portugal.
• Experience in customer service or hospitality is a plus.
• EU passport or Portuguese residency is required.

Responsibilities

• Handle customer queries via phone, chat and email in French.
• Provide accurate information and resolve issues with empathy.
• Log cases in CRM systems, follow-up, and track outcomes.
• Collaborate with team members to maintain service quality.

Skills

French language (C2)

English proficiency (B2)

Communication skills

Problem-solving skills

Willing to relocate

Job description

Cross Border Talents is hiring a Customer Service Specialist fluent in French to join our international team in sunny Portugal. You will handle queries via phone, chat and email, provide accurate information, and log cases in CRM systems with diligent follow-up.

Relocation support is provided, including flight reimbursement after 6 months and a studio in Lisbon or Porto. The role offers a base salary plus performance bonus, with training and career progression in a friendly environment.