French Customer Specialist - Travel Support & Growth

Cross Border Talents; Lyon; Presencial; EUR 28 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal Allowance

Health and Life Insurance

Relocation Package

Onsite Work

Resumo da oferta

Cross Border Talents is seeking a Customer Specialist to be the first point of contact for customers in Lyon, France. You will deliver professional support across phone, email and chat, resolving inquiries, orders and account issues with a customer-first approach.

The role requires fluent French (C1/C2) and English (B2), EU citizenship or Portuguese residency, and strong analytical and communication skills.

Qualificações

• Fluent in French at C1/C2 and English at B2.
• EU citizenship or Portuguese residency.
• Strong analytical and communication abilities.

Responsabilidades

• Provide friendly, professional customer support via phone, email, chat, and other channels.
• Assist customers with inquiries, orders, accounts, products, and services.
• Understand customer needs and provide accurate, clear information.
• Resolve questions, concerns, and complaints promptly while staying customer-focused.
• Guide customers through processes, platforms, products or services when needed.
• Accurately document interactions, requests, and resolutions in internal systems.
• Collaborate with internal teams to ensure timely issue resolution and a seamless experience.
• Identify recurring concerns and share feedback to help improve processes.
• Maintain up-to-date knowledge of products, services, procedures, and policies through training.

Conhecimentos

French (C1/C2)

English (B2)

Analytical skills

Communication skills

Creative thinking

Descrição da oferta de emprego

Cross Border Talents is seeking a Customer Specialist to be the first point of contact for customers in Lyon, France. You will deliver professional support across phone, email and chat, resolving inquiries, orders and account issues with a customer-first approach.

The role requires fluent French (C1/C2) and English (B2), EU citizenship or Portuguese residency, and strong analytical and communication skills.