French Customer Experience Specialist - Onsite Support

Cbtalents; Roubaix; Sur place; EUR 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Health & Life Insurance

Relocation support

Onsite office environment

Résumé du poste

Cbtalents is seeking a Customer Specialist to support customers across orders, accounts, and products. You will communicate via phone, email, chat, and other digital channels, delivering accurate, timely, and personalised assistance.

Fluency in French and good English are required, with EU citizenship or a valid Portuguese residence permit. An onsite, international office environment awaits with opportunities for growth.

Qualifications

• Fluent French (C1/C2) language proficiency required.
• Good command of English (B2) is expected.

Responsabilités

• Provide high-quality customer support via phone, email, chat, and digital channels.
• Assist customers with questions about orders, accounts, products, and services.
• Identify appropriate solutions and guide customers through procedures and platforms.
• Maintain accurate records of interactions in internal systems.
• Collaborate with other departments when additional support is needed.
• Share feedback to help improve service delivery.

Connaissances

French fluency

English proficiency

Description du poste

Cbtalents is seeking a Customer Specialist to support customers across orders, accounts, and products. You will communicate via phone, email, chat, and other digital channels, delivering accurate, timely, and personalised assistance.

Fluency in French and good English are required, with EU citizenship or a valid Portuguese residence permit. An onsite, international office environment awaits with opportunities for growth.