Facilities Operations & Guest Experience Lead

JLL; Paris; On-site; EUR 90,000 - 120,000; Full time

Job summary

JLL is seeking a Facility Operations Manager in Paris to oversee comprehensive operational management for commercial real estate, ensuring safe, efficient, and high-quality services across hard and soft amenities.

The role emphasizes hospitality-driven tenant experiences, staff leadership, and strategic collaboration with engineers, security, and service vendors to uphold premium property presentation and operational excellence.

Qualifications

• 4+ years of experience in commercial facility operations with hospitality service components.
• Proven experience managing multi-tenant commercial properties with premium service standards.
• Background in hospitality, customer service, or luxury service delivery.
• Experience with both hard and soft service vendor management.
• Team leadership across diverse service disciplines.

Responsibilities

• Oversee daily facility operations including building systems, maintenance, and tenant services.
• Coordinate with engineers, maintenance staff, hospitality teams, and service vendors.
• Monitor building performance through management systems and inspections.
• Respond to tenant requests, emergencies, and issues with hospitality-focused solutions.
• Ensure smooth operation of amenities, common areas, and guest services.
• Manage move-in/move-out coordination and space modifications with white-glove service.
• Oversee guest reception, access control, and tenant communications.
• Develop and manage operating budgets for facility services.

Skills

Facility operations

Hospitality service delivery

Vendor management

Team leadership

Customer service excellence

Building systems knowledge

Tools

CMMS software

Facility management software

Microsoft Office

Job description

JLL is seeking a Facility Operations Manager in Paris to oversee comprehensive operational management for commercial real estate, ensuring safe, efficient, and high-quality services across hard and soft amenities.

The role emphasizes hospitality-driven tenant experiences, staff leadership, and strategic collaboration with engineers, security, and service vendors to uphold premium property presentation and operational excellence.