European Refurbished Electronics Key Account Manager

Dipli; Paris; Hybrid; EUR 60,000 - 100,000; Full time

Job summary

Dipli is seeking a Key Account Manager to own our Refurbished-on-Demand (RoD) program across European markets. You will manage multi-country accounts, run business reviews, and align on ordering, quality, and RMA rules to drive growth and compliance.

Ideal candidates have German and English fluency, plus a background in consumer electronics or distribution. French is a plus; the role involves coordinating with local market leads for country activation and volume growth.

Qualifications

• Experience with multi-country customers; ordering, invoicing and delivery rules differ by country.
• Background in consumer electronics, refurbished products or distribution is a strong plus.
• Strong with numbers and Data-driven: you build your own analyses and catch discrepancies before the customer does.

Responsibilities

• Own RoD key accounts and act as day-to-day counterpart for the customer’s group and country teams.
• Run regular business reviews, handle escalations and maintain the account plan.
• Agree with the customer on operating rules: ordering, quality standards, returns (RMA).
• Launch the program in each new country: supplier listing, ordering and EDI setup, invoicing and delivery models, local compliance.
• Work with Dipli’s local market leads to activate country teams and grow volumes.
• Build offers with Sales (assortment, pricing, volumes) and coordinate one-off deals from customer request to PO.
• Follow every order from PO to delivery and returns with Operations and Finance; own customer-facing KPIs.

Skills

Data-driven

Analytical skills

English (fluent)

German (native/bilingual)

French (basic)

Multi-country experience

Job description

Dipli is seeking a Key Account Manager to own our Refurbished-on-Demand (RoD) program across European markets. You will manage multi-country accounts, run business reviews, and align on ordering, quality, and RMA rules to drive growth and compliance.

Ideal candidates have German and English fluency, plus a background in consumer electronics or distribution. French is a plus; the role involves coordinating with local market leads for country activation and volume growth.