Europe Reverse Ops Lead - Electronics Returns & QA

JD.COM; Paris; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

JD.com is seeking an experienced Reverse Operations Manager to build and manage return inspection capabilities for high-value consumer electronics across Europe, focusing initially on the UK and Germany. You will lead planning, implement inspection standards, and oversee teams and third-party providers.

The role requires expertise in reverse logistics, quality inspection, data-driven improvements, and strong collaboration across multiple European markets.

Qualifications

• 2+ years of experience in consumer electronics, reverse logistics, after-sales operations, quality inspection, repair, or refurbishment.
• Hands-on experience with smartphones, computers, small appliances, or other 3C products is highly preferred.
• Proven experience building inspection or quality-control processes from the ground up, or managing complex operational projects.
• Strong understanding of product inspection, fault identification, condition grading, and exception handling.
• Knowledge of the European repair, refurbished electronics, and second-hand markets.
• Familiarity with repair and refurbishment supply chains in the UK, Germany, the Netherlands, or other European markets is a strong advantage.
• Strong data analysis, process design, problem-solving, project management, and cross-functional collaboration skills.
• Willingness to travel across Europe as required.
• Professional proficiency in English; Chinese language skills are preferred.

Responsabilités

• Lead the planning, implementation, and daily management of return inspection operations across European markets.
• Develop inspection standards, SOPs, grading rules, and exception/fraud identification mechanisms for high-value products.
• Plan and manage inspection teams, testing equipment, and third-party service providers, including performance evaluation.
• Establish operational metrics and data reporting systems to continuously improve inspection quality and efficiency.
• Plan the development of inspection and refurbishment centres in Europe based on business growth and operational needs.

Connaissances

Reverse logistics

Quality inspection

Data analysis

Project management

Cross-functional collaboration

Travel readiness

Description du poste

JD.com is seeking an experienced Reverse Operations Manager to build and manage return inspection capabilities for high-value consumer electronics across Europe, focusing initially on the UK and Germany. You will lead planning, implement inspection standards, and oversee teams and third-party providers.

The role requires expertise in reverse logistics, quality inspection, data-driven improvements, and strong collaboration across multiple European markets.