Europe Reverse Ops Lead - Electronics Returns & QA

JD.COM

Paris

Sur place

EUR 70 000 - 100 000

Plein temps

14 jours+
Générateur de candidature

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Résumé du poste

JD.com is seeking an experienced Reverse Operations Manager to build and manage return inspection capabilities for high-value consumer electronics across Europe, focusing initially on the UK and Germany. You will lead planning, implement inspection standards, and oversee teams and third-party providers.

The role requires expertise in reverse logistics, quality inspection, data-driven improvements, and strong collaboration across multiple European markets.

Qualifications

  • 2+ years of experience in consumer electronics, reverse logistics, after-sales operations, quality inspection, repair, or refurbishment.
  • Hands-on experience with smartphones, computers, small appliances, or other 3C products is highly preferred.
  • Proven experience building inspection or quality-control processes from the ground up, or managing complex operational projects.
  • Strong understanding of product inspection, fault identification, condition grading, and exception handling.
  • Knowledge of the European repair, refurbished electronics, and second-hand markets.
  • Familiarity with repair and refurbishment supply chains in the UK, Germany, the Netherlands, or other European markets is a strong advantage.
  • Strong data analysis, process design, problem-solving, project management, and cross-functional collaboration skills.
  • Willingness to travel across Europe as required.
  • Professional proficiency in English; Chinese language skills are preferred.

Responsabilités

  • Lead the planning, implementation, and daily management of return inspection operations across European markets.
  • Develop inspection standards, SOPs, grading rules, and exception/fraud identification mechanisms for high-value products.
  • Plan and manage inspection teams, testing equipment, and third-party service providers, including performance evaluation.
  • Establish operational metrics and data reporting systems to continuously improve inspection quality and efficiency.
  • Plan the development of inspection and refurbishment centres in Europe based on business growth and operational needs.

Connaissances

Reverse logistics
Quality inspection
Data analysis
Project management
Cross-functional collaboration
Travel readiness

Description du poste

JD.com is seeking an experienced Reverse Operations Manager to build and manage return inspection capabilities for high-value consumer electronics across Europe, focusing initially on the UK and Germany. You will lead planning, implement inspection standards, and oversee teams and third-party providers.

The role requires expertise in reverse logistics, quality inspection, data-driven improvements, and strong collaboration across multiple European markets.

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