Europe E-Commerce Client Service Team Lead

Hermes Paris; Paris; On-site; EUR 70,000 - 90,000; Full time

Job summary

Hermès Paris in Paris seeks a Team Manager to lead the Client & Service Department within Hermès.com Europe. You will manage a team of about 10 client advisors, recruit, develop, and support them daily to achieve high customer service standards across purchasing channels.

You will collaborate with E-store managers and HR, ensure training, monitor KPIs, and drive excellent customer relations while embodying Hermès values in a dynamic, international environment.

Qualifications

• Minimum 6 years of experience in a managerial role.
• Experience recruiting and onboarding staff.
• Strong coaching and development capabilities.

Responsibilities

• Lead a team of around 10 client advisors and report to E-store managers.
• Recruit, onboard, and develop CRC agents with the Office Manager.
• Set and monitor KPI-driven performance and customer service standards.
• Align processes and communication within the CRC and with other team leaders.
• Coach individuals through regular meetings and training initiatives.

Skills

Team management

Recruitment

People development

Client service

KPI tracking

Tools

ADP

Excel

Job description

Hermès Paris in Paris seeks a Team Manager to lead the Client & Service Department within Hermès.com Europe. You will manage a team of about 10 client advisors, recruit, develop, and support them daily to achieve high customer service standards across purchasing channels.

You will collaborate with E-store managers and HR, ensure training, monitor KPIs, and drive excellent customer relations while embodying Hermès values in a dynamic, international environment.