Strategic CxO-Facing CS Leader | Remote/France

Atlassian Corp.

Paris

Hybrid

EUR 140,000 - 190,000

Full time

2 days ago

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Benefits offered by this job

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Job summary

At Atlassian, we empower teams to work together efficiently across Paris and beyond, embracing remote and flexible work arrangements. The Senior Principal Customer Success Manager will build strategic partnerships with C-suite and senior executives, drive adoption of Atlassian solutions, and lead CSPs to align with customer business goals through governance and strategic planning.

This role emphasizes executive-level advisory, risk mitigation, and collaboration with sales, product, support, and

Qualifications

Experience in Customer Success with the largest, most complex strategic customers.
Executive presence and experience delivering solutions at SVP/C-level for Fortune 500/global enterprise customers.
Demonstrated success leading transformational initiatives that drive measurable customer outcomes.
Strong understanding of Jira and Confluence, with ability to advise on solution trade-offs.

Responsibilities

Build and maintain trusted relationships with C-suite and senior executives.
Accelerate product adoption and deliver measurable business outcomes across global teams.
Lead development and execution of Customer Success Plans with regular check-ins and strategic planning sessions.
Guide customers and internal teams through complex implementation and transformation initiatives.