Energy Solutions Engineer — Customer Success & Onboarding

Corva; France; Presencial; EUR 45 000 - 65 000; Tempo integral

Resumo da oferta

Corva in France is seeking a Customer Success Manager to onboard and support energy customers, ensuring they receive maximum value from Corva's platform and services.

You will collaborate with customers to understand their workflows, translate requirements, and drive successful deployment and adoption. The role includes coaching, training, and providing analytics-driven insights to improve user satisfaction and platform usage.

Qualificações

• Excellent written and verbal communication in English and French.
• Strong technical and customer service skills.
• Ability to train others.
• Experience in oil and gas.
• Travel domestically and internationally up to 30% of the time.

Responsabilidades

• Ensure that customers are satisfied with the services they receive and improve upon areas of dissatisfaction.
• Work closely with our customers to understand how they work, their challenges, and translate their requirements.
• Onboard any new business and support existing business as well as coach them on how to best utilize Corva to optimize operations.
• Develop and maintain timelines and project documentation for onboarding phases.
• Capture notes and feedback from critical meetings, discussions, and Intercom conversations. Communicate issues proactively to appropriate parties in Operations, Engineering, Sales, or Development.
• Facilitate training workshops with our Engineering team.
• Contribute customer success assets including case studies, app manuals, or training material.
• Use analytics to understand how Corva customers are using the platform and identify opportunities to improve their experience.
• Track and solve all problems that the customer is having with the software.
• Gauge customer health and success by tracking platform usage, NPS, and NSAT ratings.

Conhecimentos

Bilingual English/French

Technical skills

Customer service

Team collaboration

Web navigation

Microsoft Office

Oil & Gas familiarity

Travel up to 30%

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Corva in France is seeking a Customer Success Manager to onboard and support energy customers, ensuring they receive maximum value from Corva's platform and services.

You will collaborate with customers to understand their workflows, translate requirements, and drive successful deployment and adoption. The role includes coaching, training, and providing analytics-driven insights to improve user satisfaction and platform usage.