End User Account Manager

HP; Meudon; On-site; EUR 90,000 - 140,000; Full time

Job summary

Jobtailor is seeking an experienced Account Director to manage and grow relationships with large end-user accounts in Algeria. You will develop strategic plans, align client goals with HP solutions, and work with partners to improve win rates and delivery.

The role requires 7–10 years in account management or related fields, fluent French and English, and strong knowledge of Algerian market dynamics and procurement practices.

Qualifications

• Four-year or graduate degree in Sales, Marketing, Business Administration, or related discipline.
• Typically 7–10 years of work experience in customer relationship management or account management.
• Proven experience in End User Sales in Algeria.
• Demonstrated track record with large accounts and strategic customers in Algeria.
• Fluent in French and English; Arabic is a strong asset.

Responsibilities

• Own and develop relationships with large end-user accounts in Algeria.
• Understand local market dynamics, procurement practices, and tender processes.
• Anticipate market trends, customer needs, and competitive moves to position HP solutions.
• Develop and execute strategic account plans for key clients.
• Utilize margin management techniques and engage with partners to improve win rates.
• Collaborate with internal and external stakeholders to develop solutions.
• Define and pursue joint growth opportunities with partners leveraging the organization’s portfolio.
• Anticipate and address risks to client relationships and mitigate impacts.
• Lead contract renewal negotiations and pricing discussions for favorable terms.
• Analyze account performance data and provide data-driven insights to clients.

Skills

Account management

Relationship management

Sales leadership

Market analysis

Strategic planning

Education

Bachelor's degree or equivalent

Job description

Responsibilities

• Own and develop relationships with large end-user accounts in Algeria, including public sector, large enterprises, and key strategic customers
• Demonstrate a strong understanding of local market dynamics, including competition, pricing practices, tender processes, decision cycles, and influencers
• Anticipate market trends, customer needs, and competitive moves to proactively position HP solutions
• Develop and execute comprehensive strategic account plans for key clients, aligning their business goals with the organization's offerings
• Utilizes margin management techniques and engages with partners to improve win rates and solution delivery
• Anticipates client needs and facilitates solution development in collaboration with internal and external stakeholders
• Defines and pursues joint growth opportunities with partners leveraging the organization’s portfolio
• Anticipates and addresses potential risks to client relationships, implementing strategies to mitigate negative impacts
• Leads contract renewal negotiations, manages pricing discussions and secures contract extensions while ensuring favorable terms for both parties
• Analyzes account performance data, tracks key performance indicators, and provides data-driven insights to clients for continual improvement
• Stays updated with industry trends, market shifts, and competitive landscape, sharing insights and recommendations with clients
• Provides guidance and mentorship to junior account managers, assisting in their development and growth within the organization

Requirements

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence
• Typically has 7-10 years of work experience, preferably in customer relationship management, account management, or a related field
• Proven experience in End User Sales in Algeria
• Demonstrated track record of working directly with large accounts and strategic customers in the country
• Solid understanding of Algerian market dynamics, procurement practices, and competitive landscape
• Experience managing complex opportunities, tenders, and multi-stakeholder deals
• Fluent in French and English; Arabic is a strong asset.