EMEA Tier 2 Technical Support Engineer

Genetec; Orléans; Sur place; EUR 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Training and support for continuous learning

Diverse and inclusive work environment

Résumé du poste

A global technology company in Centre-Val de Loire seeks an EMEA Support Engineer T2 to handle technical escalations and complex issues for customers. This role involves diagnosing problems, collaborating with teams across regions, and ensuring customer satisfaction. The ideal candidate will have a degree in Computer Science, strong bilingual communication skills in English and French, and technical expertise in troubleshooting. Opportunities for training and growth are provided to support your development within the company.

Qualifications

• Degree in Computer Science, Electronics, or equivalent experience.
• Ability to multitask while managing various priorities.
• Effective English and French written and verbal communication skills.

Responsabilités

• Identify and take ownership of technical escalation cases.
• Diagnose and solve complex service outages through remote assistance.
• Collaborate with R&D team to resolve issues.

Connaissances

Technical expertise

Analytical skills

Troubleshooting skills

Effective communication (French and English)

Formation

Degree in Computer Science or Electronics

Outils

Microsoft SQL

Windows performance analysis tools

TCP/IP networking concepts

Description du poste

A global technology company in Centre-Val de Loire seeks an EMEA Support Engineer T2 to handle technical escalations and complex issues for customers. This role involves diagnosing problems, collaborating with teams across regions, and ensuring customer satisfaction. The ideal candidate will have a degree in Computer Science, strong bilingual communication skills in English and French, and technical expertise in troubleshooting. Opportunities for training and growth are provided to support your development within the company.