EMEA Solutions Architect - Post-Sales (Remote)

FDE Times; Normandie; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Deepgram is hiring an Solutions Architect for the EMEA region to own complex post-sales engagements, guide customers to production, and strengthen regional support coverage. You will work across the full customer lifecycle, focusing on architecture, implementation, and technical problem solving.

The role involves pre-sales support when needed, collaboration with Product and Engineering, and contribution to mature global operations. Remote across EMEA with travel as required.

Qualifications

• 5+ years in Solutions Architecture, Solutions Engineering, or similar roles.
• Professional software engineering experience in Python, Rust, or JavaScript.
• Hands-on experience with modern cloud platforms; containerization and orchestration (Docker, Kubernetes); secure API-driven systems.
• Proven ownership of complex post-sales deployments, migrations, performance tuning, and incident response.
• Clear written and verbal communication across technical and executive audiences.

Responsibilities

• Lead architecture and implementation for enterprise deployments using Deepgram’s capabilities.
• Own post-sales technical success for assigned accounts and guide customers to production.
• Serve as Tier-3 escalation point for complex issues and write durable fixes or automation.
• Design reference architectures for EMEA use cases including contact centers and AI agents.
• Contribute to pre-sales discovery and POCs; translate business goals into concrete plans.
• Partner with Product/Engineering to prioritize fixes and features; provide customer signals for roadmap.
• Build knowledge assets: runbooks, playbooks, and docs; scale expertise regionally.
• Participate in on-call or incident rotation to meet regional SLAs.

Skills

Solutions Architecture

Software engineering (Python/Rust/JS)

Communication

Tools

Docker

Kubernetes

Helm

Job description

Deepgram is hiring an Solutions Architect for the EMEA region to own complex post-sales engagements, guide customers to production, and strengthen regional support coverage. You will work across the full customer lifecycle, focusing on architecture, implementation, and technical problem solving.

The role involves pre-sales support when needed, collaboration with Product and Engineering, and contribution to mature global operations. Remote across EMEA with travel as required.