EMEA Partner Success & Growth Manager

Aiven; Paris; Hybride; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Equity plan

Hybrid work policy

Equipment provided

Development budget

Wellbeing support

Global time off commitment

Country-specific benefits

Résumé du poste

Aiven is seeking a Partner Success Manager to own the health, satisfaction, and growth of an EMEA OEM portfolio. You will run QBRs, launch new services with partners, and collaborate closely with Engineering, Presales, and Marketing to remove blockers and align on roadmap.

The role emphasizes customer-first collaboration, performance tracking, and joint success planning with partners across the France/EMEA region. Based in France, you’ll navigate cross-border partnerships within a hybrid setup.

Qualifications

• Must have experience in partner success, customer success, or account/relationship management in a B2B SaaS, cloud, or OEM environment.
• Track record of running structured business reviews (QBR/EBR) with partner or enterprise stakeholders.
• Comfortable working cross-functionally with Engineering, Presales, and Marketing to drive outcomes.
• Strong communication, stakeholder management, and project management skills.
• Working knowledge of cloud infrastructure or open-source data technologies, or the ability to build that fluency quickly.

Responsabilités

• Own partner success for an EMEA OEM portfolio - be the primary contact for live OEM partners, responsible for health, satisfaction, and growth on Aiven.
• Run Quarterly Business Reviews (QBRs) - prepare and lead regular business review cadence with each partner, tracking goals and usage.
• Launch new services with partners - coordinate rollout of new Aiven services and features into partner products, end to end.
• Work cross-functionally with Engineering, Presales, and Marketing to remove blockers and align on roadmap.
• Represent the partner internally - bring feedback, feature requests, and escalations to the right Aiven teams.

Connaissances

Partner success

Customer success

Account management

B2B SaaS

Communication

Project management

Description du poste

Aiven is seeking a Partner Success Manager to own the health, satisfaction, and growth of an EMEA OEM portfolio. You will run QBRs, launch new services with partners, and collaborate closely with Engineering, Presales, and Marketing to remove blockers and align on roadmap.

The role emphasizes customer-first collaboration, performance tracking, and joint success planning with partners across the France/EMEA region. Based in France, you’ll navigate cross-border partnerships within a hybrid setup.