EMEA OEM Partner Success Lead

Aiven; France; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary + commission

Equity plan

Hybrid work policy

Equipment provided

Annual learning budget

Wellbeing program

Plankton program for open-source work

Volunteer days (up to 5 per year)

Employee resource groups

Job summary

Aiven is seeking a Partner Success Manager to own OEM partner relationships across EMEA from France. You will drive adoption, orchestrate quarterly business reviews, and coordinate cross-functional teams to launch new services in partner products.

This is a growth-focused, AI-native role focused on partner health, satisfaction, and expansion. Join a global team and help partners scale with Aiven DBaaS, leveraging AI tools to automate reporting and drive outcomes.

Qualifications

• Experience in partner, customer success, or account management in B2B SaaS/cloud/OEM.
• Proven record running structured QBRs with enterprise stakeholders.
• Able to coordinate with Engineering, Presales and Marketing to drive outcomes.
• Strong communication, stakeholder management and PM skills.
• Knowledge of cloud infra or open-source data tech is a plus.
• Familiarity with using AI tools to research, analyze data and automate tasks.
• AI-native style: build reusable prompts, templates, workflows.

Responsibilities

• Own partner success for an EMEA OEM portfolio, ensuring health, satisfaction and growth.
• Lead Quarterly Business Reviews, track goals and usage with AI-assisted prep.
• Coordinate rollout of new Aiven services into partner products end-to-end.
• Collaborate with Engineering, Presales and Marketing to remove blockers and align on roadmap.
• Represent partner feedback and feature requests to internal teams and close the loop.
• Maintain AI-assisted view of partner health and report to leadership.
• Define joint success plans and roadmaps with each partner.
• Deliver partner sales enablement and AI-powered content tailored per partner.
• Operate as an AI-native practitioner with reusable workflows and playbooks.

Skills

Partner success

Customer success

Account management

QBRs/EBRs

Cross-functional collaboration

Communication

AI tooling usage

AI-native workflows

Job description

Aiven is seeking a Partner Success Manager to own OEM partner relationships across EMEA from France. You will drive adoption, orchestrate quarterly business reviews, and coordinate cross-functional teams to launch new services in partner products.

This is a growth-focused, AI-native role focused on partner health, satisfaction, and expansion. Join a global team and help partners scale with Aiven DBaaS, leveraging AI tools to automate reporting and drive outcomes.