EU Customer Success Lead — AI-First Growth & Renewals

ElevenLabs; France; À distance; EUR 120 000 - 180 000; Plein temps

Résumé du poste

ElevenLabs is seeking a senior account management lead to guide a Western Europe AM team, owning post‑sales strategy and delivering measurable value to strategic customers in a fast‑growing AI company.

You will coach a high‑performing team, manage priority accounts directly, drive renewals and expansions, build executive relationships, and partner with GTM and cross‑functional leaders to align objectives and accelerate growth across Europe.

Qualifications

• 10+ years of account management or post-sales experience in SaaS, preferably with Western Europe accounts.
• Demonstrated leadership with 5+ years directing AM teams.
• Proven ability to exceed renewal and expansion targets through strategic account management.
• Proficiency in CS methodologies and data-driven decision making.

Responsabilités

• Lead, coach, and develop a high-performing AM team, owning regional NRR performance and expansion goals.
• Directly manage priority accounts and participate in key customer conversations.
• Lead renewals, drive adoption, and identify expansion opportunities.
• Set strategic direction for the team and align initiatives with company goals and market trends.
• Design repeatable playbooks for renewals and upsells; automate workflows.
• Own best practices for Commercial and Scale playbooks and ensure measurable impact.
• Build executive relationships across priority accounts and advocate for customers.
• Represent the voice of the customer in leadership discussions and influence roadmaps.
• Partner with Europe GTM and cross-functional leadership for cohesive execution.

Connaissances

Account management

SaaS

Western Europe

People leadership

Customer success

Renewals

NRR

Data analysis

Executive alignment

Salesforce

Outils

Salesforce

Gong

Sigma

Pylon

Description du poste

ElevenLabs is seeking a senior account management lead to guide a Western Europe AM team, owning post‑sales strategy and delivering measurable value to strategic customers in a fast‑growing AI company.

You will coach a high‑performing team, manage priority accounts directly, drive renewals and expansions, build executive relationships, and partner with GTM and cross‑functional leaders to align objectives and accelerate growth across Europe.