EMEA Benefits Operations Specialist

SAP IT Business Systeme; Levallois-Perret; On-site; EUR 65,000 - 95,000; Full time

Job summary

SAP is seeking an experienced Benefits Operations professional to manage day-to-day EMEA benefits programs, including pensions, insurances, and transportation. You will resolve inquiries, coordinate with external vendors, and drive continuous improvement across the Benefits CoE.

Strong English communication is required; French language skills are a strong plus. You will collaborate with global teams to harmonize benefits and align costs with market benchmarks, delivering a superior employee

Qualifications

• Bachelor's degree in HR or related field.
• 2-4 years of experience in benefits, HR operations, total rewards, or HR shared services.
• Hands-on experience coordinating benefits administration and working with external vendors, brokers, or service providers.
• Strong English communication; French language skills are a strong plus.

Responsibilities

• Manage day-to-day operations of SAP's EMEA benefits programs (pensions, insurances, transportation, and more).
• Resolve employee benefits inquiries and partner with vendors and internal stakeholders to ensure accurate, timely outcomes.
• Lead operational delivery with external benefits vendors, running performance reviews and driving continuous improvement.
• Monitor KPIs, service levels, and utilization data to spot opportunities and improve efficiency.
• Serve as the primary operational advisor within the Benefits CoE, guiding teams on administration, processes, and policy changes.
• Support rollout of new benefits initiatives and harmonization projects across EMEA.

Skills

Analytical mindset

Customer orientation

Effective communication

Stakeholder management

Data analysis

Problem solving

HR service delivery

Emotional intelligence

AI data analytics

Education

Bachelor's degree in Human Resources

Job description

SAP is seeking an experienced Benefits Operations professional to manage day-to-day EMEA benefits programs, including pensions, insurances, and transportation. You will resolve inquiries, coordinate with external vendors, and drive continuous improvement across the Benefits CoE.

Strong English communication is required; French language skills are a strong plus. You will collaborate with global teams to harmonize benefits and align costs with market benchmarks, delivering a superior employee