Senior Technical Account Manager - Italy (Hybrid)

FinOps Weekly; Paris; Hybride; EUR 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Résumé du poste

Scaleway is looking for a Technical Account Manager to support strategic Enterprise clients in Europe, with a focus on Italie. You will coordinate cross-functional teams, ensure SLA compliance, guide cloud architectures, and optimize costs as part of post-sales success.

You will act as trusted advisor, lead quarterly reviews, and collect feedback to align Scaleway roadmaps with client objectives, while navigating a multilingual, international environment.

Qualifications

• 3 to 5 years of experience in a technical consulting or high-level customer engineering role.
• Cloud Infrastructure expertise (IaaS, PaaS, S3, Kubernetes, Terraform).
• Strong Linux system administration and networking fundamentals.
• Proficiency in Jira, Salesforce, Metabase, Google Suite.
• Experience in complex migrations (on-prem to cloud or cloud-to-cloud) and scalable architectures.

Responsabilités

• Serve as the primary technical point of contact for strategic Enterprise clients.
• Coordinate support, engineering, and product teams to ensure SLA compliance, incident resolution, and post-mortems.
• Manage client adoption of Scaleway products, ensuring optimal use and value.
• Co-lead Quarterly Service Reviews (QSR) and steering committees with C-Level executives, structuring meetings, compiling data, and defining action plans.
• Provide cloud architecture guidance and cost optimization (FinOps) advice.
• Handle critical incidents and act as a trusted advisor during crises.
• Collect and prioritize product feedback from clients, collaborating with Sales and Product teams.
• Ensure alignment between client needs, Scaleway roadmap, and business objectives.

Connaissances

Cloud infrastructure expertise

Linux administration

Networking fundamentals

Jira

Salesforce

Metabase

Google Suite

Migrations

English

French

Italian

Communication

Diplomacy

Empathy

Analytical mindset

Collaborative spirit

Outils

Jira

Salesforce

Metabase

Google Suite

Description du poste

Scaleway is looking for a Technical Account Manager to support strategic Enterprise clients in Europe, with a focus on Italie. You will coordinate cross-functional teams, ensure SLA compliance, guide cloud architectures, and optimize costs as part of post-sales success.

You will act as trusted advisor, lead quarterly reviews, and collect feedback to align Scaleway roadmaps with client objectives, while navigating a multilingual, international environment.