Cloud Support Engineer — Hybrid (Remote 3 days/wk)

Scaleway; Lille; Hybride; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Hybrid work up to 3 days remote per wk

Office spaces with terraces and bike停车

Chef-provided meals and breakfast atHQ

Swile lunch card

Gym access and daycare support

Résumé du poste

Scaleway is seeking a Customer Support specialist to understand cloud infrastructure fundamentals and help customers resolve technical issues. You will be the technical point of contact for tickets and calls, analyzing incidents and guiding fixes, while contributing to improving support processes.

You will join a team of about 10, working with engineers, product and support to elevate incident resolution, with hybrid work up to 3 days per week and offices across major French cities.

Qualifications

• Proficiency in French and English; customer-service oriented.
• Basic knowledge of hardware or software; good logic for problem solving.
• Willingness to learn, share knowledge, and work in a team.

Responsabilités

• Provide high-quality customer support via ticketing systems or phone.
• Diagnose incidents in Compute/Systems, Network, Storage, and Cloud Platform areas and guide resolution.
• Identify recurring issues and contribute to process improvements.
• Collaborate with internal teams to address complex issues and incorporate client feedback.

Connaissances

French & English

Hardware knowledge

Logical thinking

Willingness to learn

Outils

Ticketing tools

Linux

Virtualization

Networking

Description du poste

Scaleway is seeking a Customer Support specialist to understand cloud infrastructure fundamentals and help customers resolve technical issues. You will be the technical point of contact for tickets and calls, analyzing incidents and guiding fixes, while contributing to improving support processes.

You will join a team of about 10, working with engineers, product and support to elevate incident resolution, with hybrid work up to 3 days per week and offices across major French cities.