Elevator Maintenance Tech - Proactive Service & Safety

KONE; France; On-site; EUR 32,000 - 52,000; Full time

Job summary

KONE is seeking a field service professional to maintain exceptional customer satisfaction through proactive on-site communication and precise reporting. You will safeguard equipment safety, manage the site environment, and identify risks while escalating as needed.

The role requires handling unplanned repairs and planning service visits with a focus on safety and efficiency. On-site presence with end-users, adherence to safety instructions, and collaboration with the service supervisor are

Qualifications

• Proven ability to maintain customer satisfaction through proactive on-site communication.
• Strong reporting skills for real-time work status and safety compliance.
• Experience in managing site risk, safety, and escalation procedures.
• Ability to plan workload, manage inventory, and handle incidental repairs.

Responsibilities

• Maintain customer satisfaction with proactive, precise on-site updates (ETA, job performed).
• Provide accurate, real-time reporting of work at equipment level for e-Optimum and Customer Notification.
• Maintain excellent customer relationships and ambassador attitude on site.
• Ensure equipment safety and performance; manage site environment during service operations.
• Identify site risks and escalate to supervisor; initiate immediate on-site actions if high risk.
• Identify unplanned service repairs, obtain approval if not contract-covered, and perform them.
• Oversee end-users site safety and safe working environment; comply with maintenance and safety instructions.
• Plan service visits, adhere to schedule and time limits, ensure quality standards.
• Provide timely back reporting and submit accurate timesheets; manage proximity stock and tooling safety.
• Contribute to product and process improvements by feedback to PCM organization.

Skills

On-site communication

Customer relationship

Reporting

Safety awareness

Risk assessment

Escalation process

Service visits

Workload planning

Inventory management

Tooling & equipment safety

Continuous improvement

Communication with supervisor

Lift technology knowledge

Training/mentoring

Job description

KONE is seeking a field service professional to maintain exceptional customer satisfaction through proactive on-site communication and precise reporting. You will safeguard equipment safety, manage the site environment, and identify risks while escalating as needed.

The role requires handling unplanned repairs and planning service visits with a focus on safety and efficiency. On-site presence with end-users, adherence to safety instructions, and collaboration with the service supervisor are