Digital Customer Success Lead: Scalable Onboarding & Growth

Ezus; Paris; Hybride; EUR 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Health insurance

Meal vouchers

Public transport support

Annual revenue bonus

Team events

Résumé du poste

Ezus is building an operating system for travel agencies and seeks a Digital Customer Success Manager to design scalable CS programs from onboarding to expansion. You will craft automated journeys, lifecycle campaigns, and playbooks while collaborating with Product and Sales to improve the customer journey.

The role emphasizes data-driven decisions, segmentation, and KPI management, with a focus on onboarding, activation, adoption, and retention at scale.

Qualifications

• 2–5 years in CS/Growth/Operations managing 60–80 clients.
• Experience in a B2B SaaS or startup environment.
• Ability to design scalable processes and programs.
• Experience with customer lifecycle: activation, adoption, retention, expansion.
• Comfortable with data analysis and customer segmentation.
• Ability to manage and improve KPIs.
• Experience with customer communication at scale (emails, campaigns, webinars) is a strong plus.

Responsabilités

• Design & scale customer success programs and automated journeys.
• Create and manage customer lifecycle campaigns (emails, webinars, in-app, help center).
• Structure and document playbooks to scale best practices.
• Drive engagement at scale with segmented campaigns and webinars.
• Collaborate with Product to improve UX and with Sales for expansion.
• Build scalable resources like high-quality Help Center content.

Connaissances

Customer Success

B2B SaaS

Process design

Data analysis

Segmentation

KPI management

HubSpot

Intercom

Notion

No-code tools

Automation AI

Campaign design

Webinars

English/French

Outils

HubSpot

Intercom

Notion

No-code tools

Description du poste

Ezus is building an operating system for travel agencies and seeks a Digital Customer Success Manager to design scalable CS programs from onboarding to expansion. You will craft automated journeys, lifecycle campaigns, and playbooks while collaborating with Product and Sales to improve the customer journey.

The role emphasizes data-driven decisions, segmentation, and KPI management, with a focus on onboarding, activation, adoption, and retention at scale.