Customer Success Intern — Scale Onboarding & Automation

Ezus; Paris; Sur place; EUR 12 000 - 19 000; Plein temps

Avantages offerts par ce poste

Meal vouchers Swile

Transport reimbursement 50%

Office in Paris 10e

Coffee, tea & fruit

Résumé du poste

Ezus is building a scalable Customer Success model and inviting an end-of-studies intern to help design and implement automated journeys, programs, and playbooks that scale. You will start by learning CS fundamentals with customers, then progressively take ownership of scalable programs and automation initiatives.

Phase 1 focuses on learning from customers and onboarding, with growth into designing journeys and campaigns as you grow, shaping CS at Ezus for the future.

Qualifications

• Experience or strong interest in Customer Success, Growth, or Ops in B2B SaaS.
• Enjoy talking to clients as much as building processes — both energize you.
• Analytical and organized: you drive by KPIs, not intuition.
• Comfortable with modern tools and AI, automation and SaaS tools (HubSpot, Intercom, Notion, n8n, Make, ChatGPT, Claude).
• Fluent in French and English, written and spoken.

Responsabilités

• Own the onboarding of new clients and ensure their activation on the platform.
• Manage a portfolio of Small and Low-Touch accounts: usage tracking, satisfaction, renewals.
• Identify recurring friction points and critical moments in the customer journey.
• Contribute to documentation: Help Center, guides, educational content.
• Design automated customer journeys (onboarding, adoption, retention, expansion).
• Build and run segmented communication campaigns based on customer behavior and usage.
• Host webinars and create educational content to accelerate product adoption.
• Define and monitor customer health signals to prioritize high-impact actions.
• Structure playbooks so that best practices scale across the team.

Connaissances

Customer Success

B2B SaaS

Analytical

Outils

HubSpot

Intercom

Notion

n8n

Make

ChatGPT

Claude

Description du poste

Ezus is building a scalable Customer Success model and inviting an end-of-studies intern to help design and implement automated journeys, programs, and playbooks that scale. You will start by learning CS fundamentals with customers, then progressively take ownership of scalable programs and automation initiatives.

Phase 1 focuses on learning from customers and onboarding, with growth into designing journeys and campaigns as you grow, shaping CS at Ezus for the future.