Intern: Build Scalable Digital Customer Success

Ezus; Paris; Sur place; EUR 10 044 - 14 508; Plein temps

Avantages offerts par ce poste

Meal vouchers through Swile

50% reimbursement of public transport

Coffee, tea and fresh fruit

Résumé du poste

Ezus is building a scalable Customer Success model in Paris, offering an end-of-studies internship to help design scalable onboarding, adoption and retention programs. You will spend time with customers, translate learnings into automated journeys, and gradually own scalable initiatives.

In this newly created role, you’ll learn CS fundamentals on the ground, then take ownership of programs and automation to impact how Ezus supports hundreds of travel agencies. Paris office, on-site.

Qualifications

• First experience or strong interest in Customer Success, Growth, or Ops in B2B SaaS.
• Enjoy talking to clients and building processes; both energize you.
• Analytical and organized; KPIs guide you over intuition.
• Comfort with modern tools and AI, automation, and SaaS tools.

Responsabilités

• Own onboarding of new clients and activation on the platform.
• Manage a portfolio of Small and Low-Touch accounts; monitor usage and renewals.
• Identify friction points and critical moments in the customer journey.
• Contribute to documentation: Help Center, guides, content.

Connaissances

Customer Success

Growth

Ops

Analytical

Communication

Outils

HubSpot

Intercom

Notion

AI/Automation

ChatGPT

Description du poste

Ezus is building a scalable Customer Success model in Paris, offering an end-of-studies internship to help design scalable onboarding, adoption and retention programs. You will spend time with customers, translate learnings into automated journeys, and gradually own scalable initiatives.

In this newly created role, you’ll learn CS fundamentals on the ground, then take ownership of programs and automation to impact how Ezus supports hundreds of travel agencies. Paris office, on-site.