Customer Success Intern: Scale & Automate B2B SaaS

Ezus; Paris; Hybride; EUR 13 000 - 20 000; Plein temps

Avantages offerts par ce poste

Meal vouchers via Swile

50% transportation reimbursement

Coffee, tea & fresh fruit daily

Monthly team events & afterworks

Office in Paris 10th (Poissonnière)

Résumé du poste

Ezus is building a scalable Customer Success model and this end-of-studies internship lets you learn CS fundamentals with clients, then design automated journeys and playbooks that scale adoption and retention.

You’ll start by onboarding new clients, manage a Small/Low-Touch portfolio, and identify friction points across the journey. As you grow, you’ll design campaigns, host webinars, and structure scalable playbooks for the team.

Qualifications

• This end-of-studies internship is designed as a long-term opportunity.
• You’ll learn Customer Success fundamentals on the ground before taking ownership of scalable programs.
• You enjoy talking to clients as much as building processes and KPIs guide your work.

Responsabilités

• Own onboarding of new clients and activation on the platform.
• Manage a portfolio of Small and Low-Touch accounts: usage tracking, satisfaction, renewals.
• Identify recurring friction points and critical moments in the customer journey.
• Contribute to documentation: Help Center, guides, educational content.
• Design automated customer journeys for onboarding, adoption and retention.
• Build and run segmented communication campaigns based on behavior.
• Host webinars and create educational content to accelerate product adoption.
• Define and monitor customer health signals to prioritize actions.
• Structure playbooks so best practices scale across the team.

Connaissances

Customer Success

Growth

Operations

B2B SaaS

Analytical thinker

Ownership

Autonomy

FR/EN bilingual

Outils

HubSpot

Intercom

Notion

n8n

Make

ChatGPT

Claude

Description du poste

Ezus is building a scalable Customer Success model and this end-of-studies internship lets you learn CS fundamentals with clients, then design automated journeys and playbooks that scale adoption and retention.

You’ll start by onboarding new clients, manage a Small/Low-Touch portfolio, and identify friction points across the journey. As you grow, you’ll design campaigns, host webinars, and structure scalable playbooks for the team.